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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012761
Report Date: 09/02/2022
Date Signed: 09/02/2022 04:18:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2022 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20220725095839
FACILITY NAME:RAMIREZ FAMILY CHILD CAREFACILITY NUMBER:
198012761
ADMINISTRATOR:RAMIREZ, MARIA REMEDIOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 575-1156
CITY:EL MONTESTATE: CAZIP CODE:
91731
CAPACITY:14CENSUS: 8DATE:
09/02/2022
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH:Licensee, Maria Ramirez TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Day care child was hit by staff while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Roxana Lopez conducted a follow up complaint investigation on this date. Risk assessment was conducted upon entry and appropriate PPE was used. The purpose of this visit is to provide findings of the complaint investigation which was received on 07/25/2022. LPA met with Licensee, Maria Ramirez, to whom the purpose of the inspection was announced. A tour of the facility was given, and census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of children’s roster, incident reports and other documentation.

Information provided by the complainant alleges that day care child was hit by staff while in care.

During this investigation, interviews were conducted with staff, children, and parents on 07/28/22- 07/29/22- 08/2/22-8/12/22 and 8/19/22. -------------------------------------------------pg. 1 of 2 -------------------------------------------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20220725095839
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: RAMIREZ FAMILY CHILD CARE
FACILITY NUMBER: 198012761
VISIT DATE: 09/02/2022
NARRATIVE
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Pertaining to the allegation that day care child was hit by staff while in care, during interviews conducted with approximately (2) staff, (8) day care children and (12) parents. Child # 2, Child # 4, Child # 5 disclosed that they have observed staff # 1 and staff # 2 hitting 2 children’s hands on different occasions and children are treated roughly when they don’t listen. Parent # 5 disclosed witnessing Staff # 1 hitting a child’s hand.

This poses an immediate health and safety risk to children in care. Title 22 Regulation Section 101223 Personal Rights states (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This agency has investigated the complaint alleging day care child was hit by staff while in care. Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 3 (FCC) (1 DCC) number) are being cited on the attached LIC9099D.

LPA Roxana Lopez informed licensee Maria Ramirez that this report dated 9/2/2022 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Roxana Lopez informed the licensee to provide a copy of this licensing report dated 9/2/2022 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, Maria Ramirez.
---------------------------------------------------------- pg. 2 of 2 -------------------------------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20220725095839
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: RAMIREZ FAMILY CHILD CARE
FACILITY NUMBER: 198012761
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/02/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/06/2022
Section Cited
CCR
101223(a)
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101223-Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Per Licensee, she and her assistants will watch the CCLD personal rights video (https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/) to ensure that all staff is following Title 22 Regulations. Licensee, will have a meeting with all staff discusing what was learned.
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This requirement is not met as evidenced by:
During LPAs interviews conducted C2, C4 & C5 disclosed observing S1 & S2 hitting 2 children's hands on various ocassions P5 disclosed witnessing S1 hitting a child's hand This poses an immediate health and safety risk to children in care.
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All staff will right a declaration on what they learned and will submit a siging sheet of staff that attended the meeting. Corrections will be submitted to LPA by POC due date of 9/06/2022.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3