198013662-9-12-2025-54-CC-DGIS-DMMTZH-20251020151022

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198013662
Report Date: 09/12/2025
Date Signed: 09/12/2025 02:45:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2025 and conducted by Evaluator Franchesca White

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20250715130003

FACILITY NAME:	CURTIS CARE INFANT DEVELOPMENT PROGRAM		FACILITY NUMBER:	198013662
ADMINISTRATOR:	LUCINA MENA		FACILITY TYPE:	830
ADDRESS:	12114 PARAMOUNT BOULEVARD		TELEPHONE:	(562) 869-0646
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90242
CAPACITY:	25	CENSUS: 11	DATE:	09/12/2025
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:			TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Level of Care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Franchesca White arrived at the above facility for the purpose of an unannounced complaint inspection to deliver findings to a complaint received to the department on 7/15/2025 with an allegation of Level of Care. LPA White announced the purpose of the visit and was granted entry by Program Director Lucina Mena. Census was taken. All staff have current criminal background clearance at the time of inspection.

LPA White has conducted an investigation of the facility due to a complaint received concerning the level of care children received in this facility. LPA White has conducted several visits consisting of observations, record review, and interviews of staff. LPA White has also conducted interviews with various witnesses to ensure a clear and focused investigation has been conducted to the best of the LPA’s ability.
Based on the observations conducted, LPA White observed the morning and afternoon program to begin with health checks and full documentation of the health condition
.............................................Report Continues 1 of 2 Pages......................................................................

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 54-CC-20250715130003

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CURTIS CARE INFANT DEVELOPMENT PROGRAM	FACILITY NUMBER: 198013662
	VISIT DATE: 09/12/2025

NARRATIVE

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of each child that is signed into the facility.

LPA White observed staff participate in the toileting of each child and a hand off to the teacher assigned to conduct the health check for the child before transitioning to circle time. All observations proved that staff provide a clean, safe environment for the children, and ensure that communication happens during the hand off of children from one staff member to another.

Based on the staff interviews it was determined that six out of six staff members had a working understanding of the goals and expectations the facility has for providing care to the children from the beginning of the program day until the moments before children are picked up. Staff stated that the parents are very happy with the level of care the children receive. Staff consistently stated that health checks are performed at the beginning of each program with duties and responsibilities of health checks and toileting alternated weekly between staff.

Based on record review, LPA White reviewed training documentation provided from administration to all staff with dates of when trainings were held. All current staff participated in those trainings consisting of the level of care children are expected to receive. LPA White also observed the employee handbook, 3 months of health checks conducted by staff with random identification and questioning of specific checks and proof of communication with parents.

Based on observations, record review, and interviews there is not a preponderance of evidence to support the allegation did or did not happen. Therefore the allegation concerning the level of care is UNSUBSTANTIATED.

There will be no deficiencies cited in accordance with California Title 22 regulations.

The report was reviewed with facility representative, Lucina Mena (Program Director).

A notice of site visit was given and must remain posted for 30 days. Failure to post will result in a civil penalty of $100.

A copy of the report and appeal rights was given to facility representative, Lucina Mena (Program Director).

.............................................Report Ends Here 2 of 2 Pages.............................................

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025

LIC9099 (FAS) - (06/04)

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