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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198014162
Report Date: 01/28/2025
Date Signed: 01/28/2025 04:06:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2024 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241115145123
FACILITY NAME:REYNA FAMILY CHILD CAREFACILITY NUMBER:
198014162
ADMINISTRATOR:REYNA, CAROLYNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 343-9289
CITY:COVINASTATE: CAZIP CODE:
91724
CAPACITY:14CENSUS: 1DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Licensee, Carolyn ReynaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee yells and uses innapropriate language infront of children
INVESTIGATION FINDINGS:
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On 01/28/25 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegation. LPA met with licensee Carolyn Reyna, the reason for the inspection was explained. Licensee guided LPA on a tour of the facility. Present during the inspection were licensee, licensee spouse, two adults and one child.

Complainant alleged: Licensee yells and uses inappropriate language in front of children.

During the course of this investigation, Interviews were conducted with licensee, daycare child, daycare parents and a potential witness. LPA obtained a copy of the facility roster, copy of video recording from 11/14/24 illustrating licensee yelling and using inappropriate language with another adult while children were present. A written statement from licensee confirming an altercation took place on 11/14/2024 with a relative outside the facility during daycare hours while children were in care.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20241115145123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: REYNA FAMILY CHILD CARE
FACILITY NUMBER: 198014162
VISIT DATE: 01/28/2025
NARRATIVE
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The actions displayed by licensee pose an immediate risk of the health, safety, and personal rights of children in care.

Based on the preponderance of evidence, the standard has been met, therefore, the above allegations are found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), are being cited on the attached deficiencies page LIC 9099-D.

LPA M. Silva informed licensee Carolyn Reyna that this report dated 01/28/25 document(s) 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA informed the licensee Carolyn Reyna to provide a copy of this licensing report dated 01/28/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee, Carolyn Reyna. Appeal rights and procedures were provided during this visit.

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SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20241115145123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: REYNA FAMILY CHILD CARE
FACILITY NUMBER: 198014162
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/28/2025
Section Cited
CCR
102423(a)(2)
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102423(a)(2) Personal Rights
Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative....
This requirement was not met as evidenced by:
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Licensee will complete training on children's personal rights and submit written statement on changes that will be made to ensure personal rights of children are honored while in care. www.cdss.ca.gov
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Based on evidence gathered via video and written statement from licensee, the licensee did not comply with the section cited above, which poses an immediate health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
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