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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198014427
Report Date: 11/03/2021
Date Signed: 11/03/2021 01:51:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2021 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20210805162133
FACILITY NAME:BEVERLY HILLS RESOURCES CORPORATION SCHOOLFACILITY NUMBER:
198014427
ADMINISTRATOR:BETTY JEAN POTTSFACILITY TYPE:
850
ADDRESS:6550 FOUNTAIN AVENUETELEPHONE:
(323) 469-6155
CITY:LOS ANGELESSTATE: CAZIP CODE:
90028
CAPACITY:26CENSUS: 15DATE:
11/03/2021
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Myla Armosolo Coordinator and Cindy Santos Acting Director TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not prevent inappropriate interactions between day care children resulting in injuries.

Facility did not follow proper termination process in admissions agreement
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Roxana Lopez conducted a Complaint Investigation on this date. Risk assessment was conducted upon entry and appropriate PPE was used. The purpose of this visit is to provide findings of the complaint investigation which was received on 8/05/2021. LPA met with Myla Armosolo, to whom the purpose of the inspection was announced. A tour of the facility was given, and census was taken. Acting Director Cindy Santos took over the visit after the tour.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of children’s rosters, childcare contract, and incident reports. Additionally, pictures of C1’s injury and additional documentation was provided.

Per initial complaint report, it was reported that (C1) sustained a scratch on the neck by another child.
The complaint alleges that S1 did not prevent a disagreement between day care children resulting in C2
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20210805162133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BEVERLY HILLS RESOURCES CORPORATION SCHOOL
FACILITY NUMBER: 198014427
VISIT DATE: 11/03/2021
NARRATIVE
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scratching C1 on the neck, leaving a mark.

According to complainant, When C1 was picked up on 7/26/2021 complainant was given in incident report stating that C1 was in a disagreement with another child and C1 was scratched. Complainant disclosed that incident report stated that ice was applied. Complainant disclosed that when C1 showed complainant scratched it looked like C1 was attacked. Per complainant incident happened at 3:30 pm and nobody called to inform about the incident.

LPA conducted interviews with S1, S2, and S4. S1 disclosed that C1 was scratched by another child when C1 wanted a car that the other child was using. C1 pushed C2 and C2 scratched C1. Per S1, S2 was called and S2 took C1 to the office to clean and ice the area. S2 and S4 disclosed that they did not see incident but helped child with ice and Neosporin.

Staff interviewed stated that incident reports are written, and teachers speak to parents at the end of the day, but parents are not called when an incident happens unless it is an emergency. However, S4 disclosed that parents are usually called and since the scratched incident happened towards the end of the day parents were not called. Staff disclosed that C2 has known aggressive behavior.

Interviews conducted found that C1 was scratched by another child and C1’s parent was not called when the incident happened. LPA interviewed parents and children and no disclosures about this specific allegation were made. It is evident that C1 neck was injured while in care and that C1’s parent was not informed of the injury until C1 was picked up.

Regarding allegation #2, facility did not follow proper termination process in admissions agreement- LPA conducted interviews with complainant and staff, LPA reviewed documentation as well. Complainant stated that after incident happened an email was sent to the school stating the date C1 would return to school. Complainant received an email back stating that C1 was disenrolled from the facility. Per complainant, no previous written noticed was given as stated in enrollment package.

LPA conducted interview with S1 who disclosed they were not sure of the disenrolling process- S1 disclosed that C1 was the last child to be disenrolled, and was aware that C1’s mother stated child was not coming back.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20210805162133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BEVERLY HILLS RESOURCES CORPORATION SCHOOL
FACILITY NUMBER: 198014427
VISIT DATE: 11/03/2021
NARRATIVE
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Per S1, file review was conducted for C1 and it was found that agency paperwork was not properly filled out and believes that is the reason for disenrollment. LPA conducted interview with S2 who disclosed that the child is in a 3-month probation upon enrollment, when the facility has decided to disenroll the child parents are called and given a written noticed. S2 disclosed that a child can be disenrolled if agency paperwork is not filled out correctly.

Interviews conducted found that C1 was disenrolled without 15 days prior written noticed given to parents as stated in enrollment agreement. Parents were informed via email of disenrollment, explanation given did not have to do with agency paperwork filled out and there was no documentation provided to support that reason.

Director Owner, Betty Armosolo arrived at 1:30 pm.

This agency has investigated the complaint alleging staff did not prevent inappropriate interactions between day care children resulting in injuries, did not inform parents of injury prior to pick up and facility did not follow proper termination process is admissions agreement. Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 3 (FCC) (1 DCC) number) are being cited on the attached LIC9099D.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20210805162133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BEVERLY HILLS RESOURCES CORPORATION SCHOOL
FACILITY NUMBER: 198014427
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/17/2021
Section Cited
CCR
101223(2)
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101223 Personal Rights- (2) To be accorded safe, healthful and comfortable accommo- dations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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Per Acting Director- a plan on how to provide assistance and extra activities for children will be done. Per Director a staff meeting/training will be conducted with teachers. A copy of plan and minute meetings will be provided by POC to LPA Lopez via email.
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Based on LPA’s observations and interviews conducted Staff did not provide a safe environment resulting in C2 who had previous similar incidents causing C1 injuries. This poses a potential risk to the health and safety of children in care.
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Type B
11/17/2021
Section Cited
CCR
101219(f)
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101219(f) Admission Agreements (f) The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met as evidenced by:
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Per Acting Director: Contract has been revised- an updated contract will be given to parents and acknowledgement will be sent. Proof of acknoledgement will be provided to LPA via email by POC due date.
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Based on Lpa’s observations and interviews conducted C1 was disenrolled without 15 days prior written noticed given to parents as stated in enrollment agreement. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4