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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198014941
Report Date: 03/19/2026
Date Signed: 03/19/2026 10:23:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Evelyn Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20251003122454
FACILITY NAME:LOPEZ FAMILY CHILD CAREFACILITY NUMBER:
198014941
ADMINISTRATOR:AURORA LOPEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 470-9974
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:14CENSUS: 3DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Aurora Lopez, LicenseeTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Personal Rights - Adult #1 had inappropriate contact with Child #1.
Personal Rights - Adult #1 caused injury to Child #1.
Personal Rights - Adult #1 spoke to a daycare child in an inappropriate manner.
INVESTIGATION FINDINGS:
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On March 19, 2026, at 9:30 a.m., Licensing Program Analyst (LPA) Evelyn Garcia conducted an unannounced visit to the facility to deliver the findings related to the above-referenced complaint allegations. Upon arrival, the LPA disclosed the purpose of the visit and was granted access by licensee, Aurora Lopez.
During the visit, the LPA toured the facility and observed 1 infant, 2 preschool-age children. The licensee was present.
The complaint investigation was conducted by Department Investigator, Dennis Douglas. As part of the investigation, interviews were conducted with facility staff, daycare children, and other relevant parties, including law enforcement.
Regarding the allegation that Adult #1 had inappropriate contact with Child #1, Child #1 was interviewed by law enforcement but provided inconsistent statements. It was also alleged that Adult #1 had inappropriate contact with Child #2; however, Child #2 denied any inappropriate contact during the interview.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20251003122454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LOPEZ FAMILY CHILD CARE
FACILITY NUMBER: 198014941
VISIT DATE: 03/19/2026
NARRATIVE
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The licensee stated that she did not witness Adult #1 engage in any inappropriate behavior. Adult #1 denied having inappropriate contact with both Child #1 and Child #2.
Regarding the allegation that Adult #1 spoke to Child #1 in an inappropriate manner, Child #1 did not disclose that such an incident occurred.
Investigator Dennis Douglas also interviewed parents, who stated they were aware of adult #1’s presence at the facility but reported no disclosures of inappropriate behavior involving their children.
Regarding the allegation that Adult #1 caused injury to Child #1, Child #1 stated that Adult #1 punched Child #1 in the face. However, Child #1 was unable to demonstrate how the incident occurred or identify which side of the face was struck. It was further alleged that Child #1 sustained a bruise on the right cheek; however, law enforcement examined Child #1 and found no evidence of injury.
Based on the evidence obtained during the investigation, there is insufficient evidence to prove that the above allegations occurred; therefore, the allegations are deemed unsubstantiated.

An exit interview was conducted, and a copy of this report, along with the Licensee’s Appeal Rights and the Notice of Site Visit, was reviewed with and provided to Licensee on the date of the visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
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