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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015657
Report Date: 06/16/2023
Date Signed: 06/16/2023 04:10:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2023 and conducted by Evaluator Rosaura Valenzuela
COMPLAINT CONTROL NUMBER: 54-CC-20230602082240
FACILITY NAME:UNION PACIFIC CDC/YWCA OF GREATER L.A.FACILITY NUMBER:
198015657
ADMINISTRATOR:NORMA GONZALEZFACILITY TYPE:
850
ADDRESS:4315 UNION PACIFIC AVENUETELEPHONE:
(323) 415-6057
CITY:LOS ANGELESSTATE: CAZIP CODE:
90023
CAPACITY:43CENSUS: 22DATE:
06/16/2023
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Adriana Velazco, Site DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility is understaffed

Facility is in disrepair

Staff did not notify day care children's parents of construction

Staff are not allowing day care children's parents into the facility
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Rosaura Valenzuela and Alicia Mooberry conducted an unannounced subsequent visit for the above noted allegations. LPAs met with Adriana Velazco. The purpose of the visit was to deliver the findings of the complaint investigation.

It was alleged that staff are not allowing day care children’s parents into the facility. To investigate this allegation on 5/9/2023 between 1:10pm and 1:45pm, staff interviews were initiated. Staff interviews revealed that parents were not and are still allowed to enter the facility. They are not allowed to be inside the facility due to a management decision regarding Covid-19. The facility will begin to allow parents inside starting on July 1, 2023.
Based on interviews, there is sufficient information to support the allegation. Therefore, this allegation is being SUBSTANTIATED at this time.

Deficiencies cited based on Title 22 regulations.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2023 and conducted by Evaluator Rosaura Valenzuela
COMPLAINT CONTROL NUMBER: 54-CC-20230602082240

FACILITY NAME:UNION PACIFIC CDC/YWCA OF GREATER L.A.FACILITY NUMBER:
198015657
ADMINISTRATOR:NORMA GONZALEZFACILITY TYPE:
850
ADDRESS:4315 UNION PACIFIC AVENUETELEPHONE:
(323) 415-6057
CITY:LOS ANGELESSTATE: CAZIP CODE:
90023
CAPACITY:43CENSUS: 22DATE:
06/16/2023
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Adriana Velazco, Site DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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9
Facility is understaffed.

Facility is in disrepair.

Staff did not notify day care children's parents of construction.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Rosaura Valenzuela and Alicia Mooberry conducted an unannounced subsequent visit for the above noted allegations. LPAs met with Adriana Velazco. The purpose of the visit was to deliver the findings of the complaint investigation.

It was reported that facility is understaffed. To investigate this allegation on 6/7/2023 at 11:30am, LPAs visited two classrooms. The facility is currently licensed for 43 children. There is also an infant license with a toddler component. There were 4 staff present and 28 children in care. Between 1:10pm and 1:45pm, staff interviews were initiated. Staff interviews revealed that at times they are short-staffed, but that they find ways to stay within ratio. For example, the site director will contact Child Careers to obtain substitute teachers and aides. If they need more coverage, then the site director will step in and provide coverage. Children can also be moved to another class that does not have a lot of students. On 6/7/2023 the facility was observed to be within teacher-child ratios. On 6/16/2023, the facility was observed to be within ratio.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 54-CC-20230602082240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: UNION PACIFIC CDC/YWCA OF GREATER L.A.
FACILITY NUMBER: 198015657
VISIT DATE: 06/16/2023
NARRATIVE
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Based on observation and interviews, there is not sufficient information to support this allegation. Therefore, this allegation is deemed UNSUBSTANTIATED at this time.

It was alleged that the facility is in disrepair. To investigate this allegation on 6/7/2023 at 11:30am, a physical plant tour was conducted. LPAs observed the facility to be clean and in good condition. The facility was built in 2009.

Based on observation there is not sufficient information to support this allegation. Therefore, this allegation is deemed UNSUBSTANTIATED at this time.

It was reported that staff did not notify day care children’s parents of construction. To investigate this allegation on 6/7/2020, between 1:10pm and 1:45pm, staff interviews were initiated. Interviews revealed that parents were notified verbally but not in writing that construction was going to be conducted. On 5/9/2023, the facility notified the Department that a plumbing company was hired to replace pipes. During the time of construction, children were not allowed to place in the outside yard. Students had psycho-motor activities in the classrooms.

Based on interviews and records review there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 54-CC-20230602082240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: UNION PACIFIC CDC/YWCA OF GREATER L.A.
FACILITY NUMBER: 198015657
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/16/2023
Section Cited
CCR
101218.1(b)(1)
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101218.1- Admission Procedures and Parental and Authorized Representative's Rights-(b)(1) To enter and inspect the child care center in accordance with Health & Safety Code section 1596.857
This requirement was not met as evidenced by:
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This deficiency was corrected on this visit. Effective immediately, the site administrator will allow parents and authorized representative's inside the facility.
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Based on interviews, it was revealed that parents and authorized representative's are not being allowed inside the facility due to Covid-19 restrictions imposed by management.
This poses a potential health, safety, and personl rights hazard to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4