198015784-7-30-2026-33-CC-ACHO-DX9SHC-20260824135320

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198015784
Report Date: 07/30/2026
Date Signed: 07/30/2026 12:39:07 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Nolan Tcheng

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260720080836

FACILITY NAME:	OPTIONS EARLY HEAD START - LA SEDA		FACILITY NUMBER:	198015784
ADMINISTRATOR:	MILDRED BALDERRAMA		FACILITY TYPE:	830
ADDRESS:	18410 RENAULT STREET		TELEPHONE:	(626) 581-4049
CITY:	LA PUENTE	STATE: CA	ZIP CODE:	91744
CAPACITY:	49	CENSUS: 16	DATE:	07/30/2026
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Andrea Uribe - Site Supervisor		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Facility has rodents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation. Upon arrival at 11:15am, LPA met with Facility Representative Andrea Uribe, to whom the purpose of the inspection was explained. A tour of the facility was provided and census was taken. There were 16 children with 13 staff members

During the course of the investigation, LPA conducted interviews with three staff members. Documentation in the form of Copy of Pest Observation and Corrective Action was obtained. Pictures were obtained during investigation. During today's inspection, Facility Representative states exterminator documentation and deep cleaning work order will be sent to LPA.

Information from complainant indicates that a rodent was observed in the classroom.

REPORT CONTINUES PAGE 1 of 2

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 33-CC-20260720080836

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: OPTIONS EARLY HEAD START - LA SEDA	FACILITY NUMBER: 198015784
	VISIT DATE: 07/30/2026

NARRATIVE

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During interview with Staff, all staff confirmed that a rodent, believed to be a mouse, was observed in the classroom. Staff #2 and #3 disclosed in interview that they observed it. When asked to describe what happened, Staff #3 stated, “I turned and I saw a tail by the fridge. It was in between the fridge and the counter top. I saw it make a left toward cabinet side. I ran out.” Staff also disclosed that they have continued to find droppings (feces) around the affected classrooms. Staff all believe the rodent to be a mouse due to the size.

LPA observed rodent traps were placed around the affected classrooms. Pictures were obtained. LPA also observed droppings during walk through on 07/23/2026 inspection. Per Staff #1, they have had facility maintenance workers come to the facility to inspect. There is also as order placed to have the classroom deep cleaned.

During today’s inspection, LPA spoke with Staff #1 who disclosed that a rodent was caught in a trap and was found by maintenance in the morning of today's date, 07/30/2026. Per Staff #1, exterminators have come out and light cleaning is being conducted (LPA observed staff cleaning the affected classrooms), and deep cleaning is scheduled.

Based on LPAs observations and interviews which were conducted, observation and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1 Buildings and Grounds 101238(a)(1), is being cited on the attached deficiencies page.

The deficiencies listed on the following pages were observed by the LPA and are being cited in accordance with California Code of Regulations Title 22. Please see attached LIC 809D for deficiencies that are being cited and need to be cleared to protect the children’s health & safety.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Facility Representative Vinia Casuga, at 12:30pm. Plan of corrections were developed and copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 33-CC-20260720080836

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: OPTIONS EARLY HEAD START - LA SEDA	FACILITY NUMBER: 198015784
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/30/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/03/2026 Section Cited CCR 101238(a)(1)	1 2 3 4 5 6 7	Buildings and Grounds (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Per Facility Representative, children were relocated to other classrooms, traps were laid, cleanings have been ordered, and exterminators have come to review the facility. Per Facility Representative, the rodent was caught 07/30/2026 morning, and disposed of.
	8 9 10 11 12 13 14	Based on interview, observation, and record review, licensee did not ensure facility was kept safe and sanitary when a rodent and rodent droppings were observed by staff and LPA in the classroom. This poses a potential risk to the health, safety, and personal rights of children in care.	8 9 10 11 12 13 14	Proof of exterminator inspection and report will be sent to LPA. Proof of deep cleaning order will also be sent to LPA by POC date. If exterminator company has not yet completed inspection, once completed the report will be sent to LPA by POC date. Classroom can reopen upon LPA receipt
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

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