198015866-3-6-2024-33-CC-BVON-D3CVJB-20240314162827

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198015866
Report Date: 03/06/2024
Date Signed: 03/06/2024 04:17:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20231222111509

FACILITY NAME:	LAD N LASSIE PRESCHOOL & INFANT		FACILITY NUMBER:	198015866
ADMINISTRATOR:	ANN DAVIS		FACILITY TYPE:	830
ADDRESS:	12620 BROADWAY STREET		TELEPHONE:	(562) 945-6466
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	40	CENSUS: 22	DATE:	03/06/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Office Manager, Cynthia Alvarez		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not ensure children were allowed to participate in activities with other children
Children sustained unexplained injuries while in care
Staff did not ensure reporting requirements were followed
Staff did not ensure adequate care and supervision was provided to children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Office Manager, Cynthia Alvarez, to whom the reason for the visit was explained. Office Manager guided LPA on a tour of the facility. LPA observed twenty-two (22) children and six (6) staff present at the facility during this inspection.

During this investigation, LPA conducted interviews with nine (9) staff, including the Assistant Director, and six (6) parents. LPA Babcock also obtained documentation including but not limited to a copy of the children’s roster (LIC 9040), Personnel Report (LIC 500) dated 1/21/23, copy of the facility Handbook, Ouch Report Form, Biting Notification Form, Biting Policy Form, Parent Contract Form, Daily Log Form,

Page 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 33-CC-20231222111509

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015866
	VISIT DATE: 03/06/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

and Infant Toddler Report Form. LPA also reviewed facility files for 5 children and obtained copies of any Ouch Reports, Biting Notifications, Daily Reports, and signed Biting Policy's in the 5 children's files. In addition, LPA reviewed staff timecards and parent sign in and out sheets for the dates of 9/22/23 and 9/27/23.

Allegation: Staff did not ensure children were allowed to participate in activities with other children

According to the allegation, staff would isolate children by placing them in a corner as a form of punishment. Staff and parent interviews conducted revealed no disclosures regarding children being placed in a corner as a form of punishment. During interviews staff stated when children misbehave, they use redirection and talk with the children. All staff stated they have never witnessed any staff place children in a corner as a form of punishment. Parents interviewed stated they had no concerns with the care and supervision being provided to their children. During visits, LPA did not observe any children separated from the group, left unsupervised, or placed in a corner.

Allegation: Children sustained unexplained injuries while in care
Allegation: Staff did not ensure reporting requirements were followed

According to the allegations, parents are not always notified of scratches or bruises that occur at the facility, and do not always receive an incident report when children are injured.

Staff interviewed stated the facility policy is to give parents an ouch report for any injuries received at the facility. Staff stated they do not know of any instances when parents have not received an ouch report for an injury of a scratch, bruise, or more severe injury which occurred at the facility. Parents interviewed did not disclose a failure to receive incident reports for injuries. LPA observed biting notifications and ouch reports in children’s files reviewed by LPA.

Page 2 of 3

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20231222111509

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015866
	VISIT DATE: 03/06/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Staff did not ensure adequate care and supervision was provided to children in care

According to the allegation, staff are on their personal phones and not watching the children. Staff interviewed stated staff are not permitted on their personal phones except during breaks. Staff stated on occasion, staff call parents regarding children in care on their personal phones. Parents interviewed stated they were happy with the care and supervision being provided at the facility. LPA Babcock reviewed staff timecards and parent sign in/out sheets for 9/22/23 and 9/27/23 and observed the facility had adequate staffing on those days.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Office Manager, Cynthia Alvarez.

Page 3 of 3

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

LIC9099 (FAS) - (06/04)

Page: 5 of 5