198016033-2-21-2025-33-CC-BVON-DEQ7CW-20250312213326

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016033
Report Date: 02/21/2025
Date Signed: 02/21/2025 09:04:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2024 and conducted by Evaluator Staicy Perry

COMPLAINT CONTROL NUMBER: 33-CC-20241231125416

FACILITY NAME:	RAMONA GARDEN HEAD START		FACILITY NUMBER:	198016033
ADMINISTRATOR:	JENNIFER ALVARADO		FACILITY TYPE:	850
ADDRESS:	2830 LANCASTER AVENUE		TELEPHONE:	(626) 227-1210
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90033
CAPACITY:	20	CENSUS: 12	DATE:	02/21/2025
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Maria Hernandez, Teacher		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

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Lack of Supervision-Day Care child sustained unexpliained injuries while in care due to lack of staff supervision.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA)s Staicy Perry and Joanne Solorio Campos conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Maria Hernandez, teacher to whom the reason for the visit was explained. Teacher guided LPA's Perry and Solorio Campos on a tour of the facility. Census was taken. LPA observed twelve (12) children and four (4) staff present at the facility during this inspection.

During this investigation, LPA conducted interviews with three (4) staff, Reporting Party and seven (7) day care parents. LPA Perry also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040),unusual incident follow up form, staff files and Personnel Report (LIC 500).

Allegation 1: Day Care child sustained unexplained injuries while in care due to lack of staff supervision.

The complaint alleges that C1 had a bite mark on the right facial cheek and a scratch on left facial cheek. Reporting Party stated that C1’s parent stated that this has been spoken to with the daycare, but the staff

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 02/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20241231125416

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: RAMONA GARDEN HEAD START	FACILITY NUMBER: 198016033
	VISIT DATE: 02/21/2025

NARRATIVE

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and supervisor told parent of C1 that they are short staffed to watch the children.

During interviews conducted, there were no disclosures by staff, or parents regarding a lack of supervision. All staff stated that the incident happened during circle time in the morning while they were listening to a circle time song that stated to hug a friend. C1 was having a tough morning and was slightly crying and when C2 went to go give C1 a hug due to the circle time song, C2 got anxious and bit C1 as they were hugging causing C1 to have a visible bite mark on the cheek. Staff interviews stated that the incident was observed, however it happened so fast that staff were unable to intervene to prevent the incident from happening. Per staff, C2 was known for biting and while here had an IFSP plan. Per administrator C2 had an IFSP plan while enrolled at the facility and has now transitioned into LAUSD Head Start for more individual assistance and is no longer enrolled at facility. LPA did follow up with RP but was unable to provide information pertaining to the allegation to LPA.

LPA did observe staff to be in ratio during all inspections as well as maintaining the proper age group of children in care. LPA observed teacher child ratios to be present and observed teachers supervising the children. LPA did observe several policies in the parent handbook, which outline the importance of parent participation and involvement in the program. Parents are encouraged to engage with the Parent Committee, which collaborates with Family Service Associates (FSA) and Family Service Specialists (FSS). These staff members meet with families at least twice a year to develop personalized plans that address their needs and if needed more they will assist. Additionally, the handbook discusses safety and supervision for children and families. All enrolled parents are to sign prior to starting the facility. Parents interviewed reported they were happy with the care and supervision provided by the facility.

This agency has investigated the complaint alleging day Care child sustained unexplained injuries while in care due to lack of staff supervision. Based upon the evidence as presented above, the allegations have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22. A notice of site visit was given and must remain posted for 30 days.Failure to comply with posting requirements shall result in an immediate civil penalty of $100.Exit interview conducted and report was reviewed with Maria Hernandez, Teacher.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 02/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025

LIC9099 (FAS) - (06/04)

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