198016235-6-12-2026-33-CC-BVON-DVAS4N-20260622133302

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016235
Report Date: 06/12/2026
Date Signed: 06/12/2026 11:47:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Diana Ortiz

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260323102708

FACILITY NAME:	ARROW MONTESSORI SCHOOL - SAN DIMAS		FACILITY NUMBER:	198016235
ADMINISTRATOR:	CAROLINA DEVILLA-CRELENCIA		FACILITY TYPE:	850
ADDRESS:	818 WEST GLADSTONE STREET		TELEPHONE:	(909) 599-0025
CITY:	SAN DIMAS	STATE: CA	ZIP CODE:	91773
CAPACITY:	48	CENSUS: 22	DATE:	06/12/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Director, Carolina Devilla Crelencia		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff does not ensure day care children have access to drinking water.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 06/12/26, Licensing Program Analyst (LPA) Diana Ortiz conducted an unannounced site inspection to present the findings of the above complaint allegation. Licensing staff met with the Director, Carolina DeVilla Crelencia to whom the reason for the visit was explained. LPA was led on a tour of the facility. Census was taken. LPA observed 22 children and four (4) Staff present. Per facility director there are 30 children currently enrolled.

According to the allegation, staff does not ensure day care children have access to drinking water.

During the course of the investigation, LPA conducted interviews with the Director, four (4) staff members, and five (5) parents. LPA obtained and reviewed the Personnel Report, Facility Roster for license #198016235 (preschool), and the facility’s policy handbook. A random sample review of children’s and staff files was also conducted. Reporting Party (RP) was not interviewed, as no contact information was provided.
Page 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 6

Control Number 33-CC-20260323102708

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ARROW MONTESSORI SCHOOL - SAN DIMAS	FACILITY NUMBER: 198016235
	VISIT DATE: 06/12/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The Reporting Party (RP) alleged that staff do not ensure that daycare children have access to drinking water. The RP stated that while there is a drinking fountain in the younger classroom, younger children do not have access to it. The RP further stated that younger children may have difficulty communicating their needs and, as a result, may be unable to request water when needed. The RP also indicated that these concerns had not previously been brought to the attention of staff or the Director.

The Director stated that children are provided with consistent access to drinking water throughout the day through multiple sources. Director reported that children may access water via classroom drinking fountains and through water bottles brought from home, which are stored on a low shelf for easy child access and refilled as needed by staff. Director further stated that water bottles are provided for children who do not bring one from home. In addition, children are given opportunities to drink water during scheduled breaks, including snack and lunch times, and are permitted to access their water bottles during play and classroom activities under staff supervision. Director indicated that staff monitor children’s belongings to ensure water bottles are labeled and accessible, and that water access is maintained during both indoor and outdoor activities. Director further reported that the drinking fountains located near the outdoor playground have now been repaired and that two (2) of the four (4) fountains are currently operable and available for use by children.

Four (4) out of four (4) staff members interviewed did not disclose or report any concerns indicating that children are denied access to drinking water. Interviews indicated that children are provided with access to drinking water throughout the day via classroom drinking fountains and facility provided water bottles. In addition, water pitchers are filled periodically and made available to children under staff supervision. Staff further described routine practices in place to ensure children remain adequately hydrated throughout the day.

Parents interviewed did not report any concerns regarding lack of access to drinking water for children in care. No disclosures were made indicating that children were unable to obtain water when needed or that staff restricted access to drinking water.

Additionally, during the course of the inspection, LPA observed drinking fountains located in both the outdoor play area and inside Classroom B and Classroom C.
Page 2 of 3

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 33-CC-20260323102708

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ARROW MONTESSORI SCHOOL - SAN DIMAS	FACILITY NUMBER: 198016235
	VISIT DATE: 06/12/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA also observed that each child had an individual water bottle stored on a low, accessible shelf within the classroom, which staff refill as needed. Water pitchers were observed in each classroom. Disposable cups were also readily available for use by children who did not have a water bottle. Photographs were taken to document these observations.

This agency has investigated the complaint alleging staff do not allow day care children access to drinking water. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were discussed and provided.

Exit interview conducted and report was reviewed with Director, Carolina Devilla Crelencia.

Page 3 of 3

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

LIC9099 (FAS) - (06/04)

Page: 6 of 6