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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016248
Report Date: 07/02/2024
Date Signed: 07/02/2024 11:37:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2024 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240607123804
FACILITY NAME:MARYVALE EARLY EDUCATION CENTERFACILITY NUMBER:
198016248
ADMINISTRATOR:STEPHANIE GARCIAFACILITY TYPE:
850
ADDRESS:2502 HUNTINGTON DR.TELEPHONE:
(626) 357-1514
CITY:DUARTESTATE: CAZIP CODE:
91010
CAPACITY:112CENSUS: 71DATE:
07/02/2024
UNANNOUNCEDTIME BEGAN:
09:57 AM
MET WITH:Leticia Larios - Assistant DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Personal RIghts
Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation. Upon arrival at 9:57am, LPA met with Assistant Director Leticia Larios, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 71 children with 19 staff members.

During the course of investigation, interviews were conducted with six staff members and four parents. Documentation in the form of Child Care Facility Roster, Employee handbook, Staff Training Agenda, and copies of Staff statements, were obtained.

Information from the complainant indicates that Inappropriate language and unsanitary practices were used with children in care. REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2024 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240607123804

FACILITY NAME:MARYVALE EARLY EDUCATION CENTERFACILITY NUMBER:
198016248
ADMINISTRATOR:STEPHANIE GARCIAFACILITY TYPE:
850
ADDRESS:2502 HUNTINGTON DR.TELEPHONE:
(626) 357-1514
CITY:DUARTESTATE: CAZIP CODE:
91010
CAPACITY:112CENSUS: 71DATE:
07/02/2024
UNANNOUNCEDTIME BEGAN:
09:57 AM
MET WITH:Leticia Larios - Assistant DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff handled child in a rough manner
Staff exhibited inappropriate behavior in the presence of children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation. Upon arrival at 9:57am, LPA met with Assistant Director Leticia Larios, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 71 children with 19 staff members.

During the course of investigation, interviews were conducted with six staff members and four parents. Documentation in the form of Child Care Facility Roster, Employee handbook, Staff Training Agenda, and copies of Staff statements, were obtained.

Information from the complainant indicates that Staff handled child in a rough manner and exhibited inappropriate behavior in the presence of children in care. REPORT CONTINUES PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20240607123804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE EARLY EDUCATION CENTER
FACILITY NUMBER: 198016248
VISIT DATE: 07/02/2024
NARRATIVE
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Interviews with staff were conducted on 06/13/2024, regarding rough handling of a child in care. Per Staff #2 (S2), Staff #4 (S4) takes the kids by their hand instead of letting them do it on their own. S2 states “they will just take their hands and stop their activity…” and that when it comes to wiping a child’s nose, S4 will come up behind the child a “just rub their faces with tissue” instead of letting them know or giving them warning. Staff #3 (S3) states “I have witnessed, twice, one of the kids was by the door and S4 picked [them] up roughly and set them down…another time was a child crying, and S4 picked them up during potty training and placed them on the ground while S4 was taking their clothes off.” Staff #5 states that S4 forced a child to give up a toy. Staff #6 (S6) was asked regarding observing any rough handling of children at the facility and stated, “I did right now… but they grabbed a child by the arm and told them to go line up.”

Interviews with staff were conducted on 06/12/2024, regarding inappropriate behavior being displayed in front of children in care. Staff #5 (S5) stated during interview, that S4 was stressed out and refused to read to the children, and that they snapped at one of the other teachers. S4 responded in a rude way to the other teacher but in front of the children. S6 states “Mainly their tone, it seems to make the kids uncomfortable. They don’t say anything vulgar or profanity. They say ‘You need to sit down!’ ‘You need to stay there!’ Rather than talking to the child.”

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 Section 101223(a)(1), is being cited on the attached deficiencies page.

Upon receipt of this report, the Licensee shall post the Notice of Site visit and any licensing report documenting a type “A” deficiency. The report and the Notice of Site visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit. A copy of the Parent Notification Requirements was also provided to the licensee.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Assistant Director Leticia Larios, at 11:45am. Plan of corrrections developed and copy of Report provided. END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20240607123804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MARYVALE EARLY EDUCATION CENTER
FACILITY NUMBER: 198016248
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/10/2024
Section Cited
CCR
101223(a)(1)
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PERSONAL RIGHTS
(1) To be accorded dignity in his/her personal relationships with staff and other persons.


This requirement is not met as evidenced by:
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Per Assistant Director, they will have a staff meeting regarding Personal Rights. Staff will sign an attendance sheet as proof of attendance. All staff will watch "Personal Rights" on www.ccld.childcarevideos.org and provide a summary of what was learned. All summaries, meeting agenda, and
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Based on interview, Licensee did not ensure children's relationships with staff were accorded dignity, as Staff #4 was disclosed as roughly handling children and displaying inappropriate behavior in front of children. This posed an immediate risk to the health, safety, & personal rights of children in care
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signed attendance sheet, will be submitted to LPA by POC date.

POC date is 07/10/2024, due to Center Director being unavailable until then.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20240607123804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE EARLY EDUCATION CENTER
FACILITY NUMBER: 198016248
VISIT DATE: 07/02/2024
NARRATIVE
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Licensing staff spoke with staff regarding the sanitation practices at the facility and how staff spoke with children in care. Interviews with staff made no disclosures regarding the above allegations

Interview with parents made no disclosures regarding the above allegations.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Assistant Director Leticia Larios, at 11:45am. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5