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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016326
Report Date: 12/11/2023
Date Signed: 12/12/2023 06:31:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20231121164058
FACILITY NAME:HERNANDEZ FAMILY CHILD CAREFACILITY NUMBER:
198016326
ADMINISTRATOR:HERNANDEZ, CLAUDIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(213) 382-8840
CITY:LOS ANGELESSTATE: CAZIP CODE:
90005
CAPACITY:14CENSUS: 4DATE:
12/11/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Claudia Hernandez TIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Adults in home engaged in verbal altercation in the presence of daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unnannounced complaint inspection. Upon arrival LPA Lee met with Licensee Claudia Hernanez.

During the course of this investigation LPA conducted interviews, reviewed documents, and made observations in regards to the above allegation.

The complaint alleges that adults engaged in a verbal altercation in presence of children in care. The complaint goes on to specify that the Licensee's adult son engaged in a verbal altercation with the Licensee's boyfriend during normal business hours. The Licensee denied this allegation. The Licensee stated that the alleged verbal altercation happened on Saturday 11/18/2023. LPA Lee observed that the Licensee's adult son who lives at the home does have clearance. The Licensee stated that her boyfirend has never been at the family child care home during business hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20231121164058
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HERNANDEZ FAMILY CHILD CARE
FACILITY NUMBER: 198016326
VISIT DATE: 12/11/2023
NARRATIVE
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During an interview, the reporting party stated that the alleged verbal altercation took place on Tuesday 11/21/2023. The reporting party also stated that they were not able to confirm if there was children in care during the alleged interaction that took place on 11/21/2023.

While the Licensee did state that the alleged interaction described in the allegation did take place, there were no children in care since the event occurred on a Saturday 11/18/2023. LPA Lee observed that there was no evidence that was available during this investigation that would have provided any type of confirmation that the alleged verbal altercation took place on Tuesday afternoon 11/21/2023 or Saturday afternoon 11/18/2023.
Based on the evidence collected during the investigation, the allegations that adults in home engaged in verbal altercation in the presence of daycare children may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting for 30 days during hours of operation may result in a civil penalty of $100.00 dollars.

Exit interview conducted with Licensee Claudia Hernandez. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2