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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016424
Report Date: 10/16/2025
Date Signed: 10/16/2025 04:45:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250815153243
FACILITY NAME:KIDDIE ACADEMY OF GLENDORAFACILITY NUMBER:
198016424
ADMINISTRATOR:BETH HOLMESFACILITY TYPE:
840
ADDRESS:1339 SOUTH GRAND AVENUETELEPHONE:
(626) 691-0242
CITY:GLENDORASTATE: CAZIP CODE:
91740
CAPACITY:27CENSUS: 0DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Florence Banda- DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Neglect/Lack of Supervision-Staff did not properly check vehicle resulting in daycare child being left in the vehicle for a period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Cynthia Reyes and Mariah Aguirre conducted an unannounced site inspection to complete the investigation and present the findings of the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Director Florence Banda who took LPAs on a tour of the facility inside and out.

During the course of this investigation, LPA conducted Interviews, and received and reviewed documents.

Personal Rights- Staff did not properly check vehicle resulting in day-care child being left in the vehicle for a period of time. Per (RP) Reporting Party, The facility transports day-care children from the child elementary school to this facility. Per interviews a school age child had asked where her younger school age sister was because she was not at the day care like she usually is supposed to be due to she is transported in another bus. Continue on next page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20250815153243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDDIE ACADEMY OF GLENDORA
FACILITY NUMBER: 198016424
VISIT DATE: 10/16/2025
NARRATIVE
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It was determined through interviews with staff that the younger child had fallen asleep in the back of the bus and staff did not do their safety sweep of the bus, so the child was left inside the bus alone while the other children went inside the school to their classroom. RP and staff stated it is unknown how long the child was left in the vehicle. Per interviews and documents the child could have been left in the bus for about 30 minutes the earliest time to an hour the longest.

Per interviews with staff, children, and the police, it was determined that the child was left on the facility bus, during a hot day alone for a period of time. Per Interviews with staff #1, #2 and #3, all three admitted that they did lie to the police and to the licensing department regrading the actual story of what happened regarding the child being left on the bus and the staff not doing the normal safety sweep of the van to ensure no one or nothing was left behind.

Based on Licensing staff observations, interviews conducted, record review and the police investigation report, there are Deficiencies being cited on this date. The following deficiency listed on the attached LIC 9099-D (deficiency page) are being cited in accordance with California Code of Regulations Title 22. Deficiency that are being cited needs to be cleared to protect the children’s health & safety. LPA provided consultation during this inspection.

Exit interview conducted and report was reviewed with Florence Banda, Director. A notice of site visit was given and must remain posted for 30 days.

LPA, Cynthia Reyes informed Florence Banda, Director, that this report dated 10/16/2025 document(s) (3) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety or personal rights of a child in care. Also, LPA, Reyes informed Director, to provide a copy of this licensing report dated 10/16/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or written statement, must be placed in the child’s file for verification.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20250815153243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF GLENDORA
FACILITY NUMBER: 198016424
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/20/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for providing Care and supervision: (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1).
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Director states that they will submit a written decleration to LPA regarding new procedures for bus drivers for school drop offs and pickups, ensuring bus sweeps are taking place and what children are coming on and off of the bus. Director will provide LPA with decleration by POC date 10/20/2025.
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Supervision shall include visual observation.
The requirement is not met as evidenced by: A child was left alone in the school van due to staff not doing the normal safety sweep of the van to ensure no one or nothing was left behind. This poses an immediate health and safety risk for children in care.
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Type A
10/20/2025
Section Cited
CCR
101223(a)(1)(2)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment
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Director states that they will submit a written decleration stating that there will be a safety checklist for the buses mechanical maintenance, for example ensuring air and heat are properly working, first aid kit is readily equipt, furnishing is in proper condition, attendance logs, etc. by POC date 10/20/2025.
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to meet his/her needs. The requirement is not met as evidenced by: A child was left on the facility bus, during a hot day alone for a period of time. This poses an immediate health and safety risk for children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20250815153243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF GLENDORA
FACILITY NUMBER: 198016424
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/20/2025
Section Cited
HSC
1596.885(c)
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Conduct Inimical: Conduct in the operation or maintenance of a child care center which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility or the people of the State of California The requirement is not met as evidenced by:
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Director states they will submit to the department proof of disiplinary action for all staff involved as well as provide crisis prevention training to all staff, and take courses provided by the licensing department and provide a written summary from staff #1, #2, and #3.
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Per Interviews with the staff #1 and staff #2 and #3, all three admitted that they did lie to the police and to the department regarding the actual story of what happened regarding the child being left on the bus. This poses an immediate health and safety risk for children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4