198016656-6-5-2026-33-CC-KCHE-DVBUHQ-20260623153617

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016656
Report Date: 06/05/2026
Date Signed: 06/05/2026 10:23:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Joanne Solorio Campos

COMPLAINT CONTROL NUMBER: 33-CC-20260406131533

FACILITY NAME:	FLORES FAMILY CHILD CARE		FACILITY NUMBER:	198016656
ADMINISTRATOR:	FLORES, MAYRA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 819-3562
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90029
CAPACITY:	14	CENSUS: 4	DATE:	06/05/2026
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Mayra Flores, Licensee		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Licensee is operating outside the scope of day care license

INVESTIGATION FINDINGS:

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On Friday June 5, 2026, Licensing Program Analyst (LPA) Joanne Solorio-Campos conducted an unannounced complaint investigation for the above allegation to deliver findings. LPA met with Licensee Mayra Flores who guided LPA on a tour of the facility. LPA observed a total of 4 children and 2 assistants present.

During the investigation, LPA interviewed Licensee, Staff #1 (S1), Staff #2 (S2), Parent #1 (P1) through Parent#5 (P5) and the Reporting Party (RP). A children’s roster was obtained as well as other pertinent documents.

Allegation: Licensee is operating outside of the scope of the day care license

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20260406131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: FLORES FAMILY CHILD CARE	FACILITY NUMBER: 198016656
	VISIT DATE: 06/05/2026

NARRATIVE

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According to the Reporting Party (RP), “Provider is not reporting to the LPA and licensing of all the children in subsidized services”
During RP interview it was stated that the facility did not exceed the expected capacity but did have concerns with discrepancies regarding the days and hours of operation of the facility and the care they provide for 36 children.

During interviews conducted with staff, both Staff #1 and Staff #2 corroborated that they operate within required ratio guidelines. Staff explained that children arrive and depart throughout the day due to varying schedules. Both Staff #1 and Staff #2 also stated that during a previous licensing inspection, incorrect hours of operation were provided because they reported the hours related to their individual work shifts rather than the facility’s actual operating hours.

Parent interviews conducted made no disclosures related to the above allegation. All parents disclosed that they have no issues with the facility and are very satisfied with the facility and the care their children receive. Parents also stated that they review and sign children’s timesheets monthly prior to submitting them.

During Licensee’s interview, it was stated that the facility currently has 37 children enrolled and operate 7 days a week including weekend and evening care. The licensee stated that assistants are aware of the facility’s operating hours and clarified that previous discrepancies regarding hours of operation occurred because staff got confused and provided their individual work schedules instead of the facility’s actual operating hours. The licensee further stated that the facility has never cared for more children than the licensed capacity at the same time. The licensee confirmed that the facility works with the third-party agency for subsidized care services. Attendance for subsidized children is documented through timesheets that parents review monthly before signing and submitting them.

LPA observed the facility to be in compliance with the required staff-to-child ratios and operating within their license capacity. LPA also reviewed pertinent documentation including children’s timesheets. LPA observed the documented attendance times did not overlap in a manner indicating the facility exceeded its licensed capacity.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20260406131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: FLORES FAMILY CHILD CARE	FACILITY NUMBER: 198016656
	VISIT DATE: 06/05/2026

NARRATIVE

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Based on interviews, observations and disclosures made during the department investigation, no disclosures were made by staff or parents pertaining to the allegation above. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and report was reviewed with Mayra Flores, Licensee.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Appeal rights were provided.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

LIC9099 (FAS) - (06/04)

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