198016764-2-6-2024-33-CC-BVON-D3BQYC-20240313123451

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016764
Report Date: 02/06/2024
Date Signed: 02/06/2024 12:48:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20231218082815

FACILITY NAME:	AKITOI LEARNING CENTER LLC		FACILITY NUMBER:	198016764
ADMINISTRATOR:	ZULLY CORTEZ		FACILITY TYPE:	850
ADDRESS:	1824 CENTRAL AVENUE		TELEPHONE:	(626) 283-5542
CITY:	SOUTH EL MONTE	STATE: CA	ZIP CODE:	91733
CAPACITY:	98	CENSUS: 32	DATE:	02/06/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Licensee, Ofelia Aguilar		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not change the child timely
Staff did not allow parents inside the day care
Staff did not ensure reporting requirements were followed
Staff hit day care child

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 2/6/2024. A COVID risk assessment was conducted. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 12/18/2023. LPA met with Ofelia Aguilar, Licensee-Director to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed and obtained copies of children’s rosters, personnel reports and other documentation.

Per initial complaint report, the complainant reported that Child # 1 diaper was not changed timely, Per complainant staff denies entry to facility to parents and or authorized representative, child # 1 had a bruise and scrape on chin and was not reported. Additionally, the complainant alleges that Child # 1 was hit by staff.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20231218082815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: AKITOI LEARNING CENTER LLC	FACILITY NUMBER: 198016764
	VISIT DATE: 02/06/2024

NARRATIVE

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During interview with complainant- it was disclosed that Child # 1 was sent home with dirty diapers approximately 5 times, parents or authorized representatives were denied entrance into the facility, scrape on chin was not reported and Child # 1 disclosed being hit- however they were not able to communicate if they were hit by a staff member or a child. Child was not available for interview.

In regards to allegation # 1- Staff did not change the child timely # 2 -Staff did not allow parents inside the day care ensure reporting requirements were followed # 3 Staff did not ensure reporting requirements were followed and # 4 Staff hurt day care child, LPA conducted interviews with complainant, staff, children and parents.

LPA conducted interviews with staff # 1- 7. Regarding allegation # 1: Staff statements corroborated that children’s diapers are changed every 1.5 hours – 2 hours or as needed, diapers are changed before child goes home, if child is picked up before diaper they communicate with parents and change diaper if requested by parents. Regarding allegation # 2: All staff corroborated that they have not denied parents or authorize representatives entry to the facility or classroom. Regarding allegation # 3 Staff 1-6 corroborated that the process to report incidents is writing up a report- depending on severity of incident parents will be called at that time- once child is picked up report is signed by parents or authorized representative and a copy is given to parents and original stays in the facility. Staff # 3, 5 and 6 disclosed that they were aware of the bruise and scrape on chin. Per staff # 3, 5 and 6 the day before parent inquired about bruised/ scraped chin child # 1 was pushed by child # 2 during play time. Staff checked child # 1 and only observed a scrape on the knee- incident report was written on that day and parent was informed. Staff # 3, 5 and 6 corroborated that bruised scraped chin was not added to the incident report since it was not observed when child had incident. Regarding allegation # 4: Staff # 1-7 corroborated that they have not hurt a child in care or have observed any other teacher hurt a child in care.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20231218082815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: AKITOI LEARNING CENTER LLC	FACILITY NUMBER: 198016764
	VISIT DATE: 02/06/2024

NARRATIVE

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LPA conducted interviews with parents. Parent’s statements corroborate that they do not have any concerns with the staff in the facility, they have been informed and received incident reports when their child has been hurt and have not been denied entry to the facility.

LPA conducted interviews with children. Children’s statements corroborated that they like their school and did not disclose being hurt by staff.

This agency has investigated the complaint alleging Staff did not change child’s diaper timely, staff did not allowed parents in the day care, staff did not ensure reporting requirements were followed and staff hurt day care child. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Ofelia Aguilar and Site Supervisor Kenia Villegas.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024

LIC9099 (FAS) - (06/04)

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