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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016950
Report Date: 06/27/2022
Date Signed: 06/27/2022 11:03:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2022 and conducted by Evaluator Dayna Chambers
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220315094132
FACILITY NAME:GUTIERREZ FAMILY CHILD CAREFACILITY NUMBER:
198016950
ADMINISTRATOR:GUTIERREZ, GABRIELAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 508-3810
CITY:LONG BEACHSTATE: CAZIP CODE:
90814
CAPACITY:14CENSUS: 6DATE:
06/27/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Gabriella Gutierrez, LicenseeTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Licensee inappropriately speaks to children in care
Licensee yells at children in care
Daycare children are not getting their needs met
INVESTIGATION FINDINGS:
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On June 27, 2022 at 10:45AM, Licensing Program Analyst (LPA) Dayna Chambers conducted an unannounced complaint investigation regarding the above complaint allegations and to deliver findings. LPA observed 6 children in care.

LPA collected LIC9040 children’s roster to contact parents and parent statements.
During the course of this investigation LPA attempted to contact the Complainant on 03/15/2022, 04/19/2022, and 05/02/2022 but was unable to get a response. LPA attempted to interview neighbors but was not able to access the apartment building.

Based on observation, file review, interviews with 7 parents, 2 staff, and children who have been enrolled for 6 years. LPA did not learn of any prior complaints or unusual incidents. There are no statements made by parents, staff, or children to corroborate the allegations. LPA learned through seven parent statements, their children enjoy the daycare and the licensee is doing a great job caring for their children; there were no concerns.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220315094132
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: GUTIERREZ FAMILY CHILD CARE
FACILITY NUMBER: 198016950
VISIT DATE: 06/27/2022
NARRATIVE
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LPA interviewed a school age child -#1 who has been enrolled for six years; the child stated the licensee and staff have not yelled or said anything mean to children in care. The licensee and staff deny speaking inappropriately to children or yelling at the children in care. LPA conducted interviews with Parents, Staff, Licensee, and Child #1, they all denied not getting their needs met. Child #1 stated whenever they need anything, they just ask for what they want.

Based on observation, record reviews, and interviews conducted, the above allegations are unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore these allegations are unsubstantiated. Exit interview was conducted with Gabriela Gutierrez, Licensee.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2