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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016984
Report Date: 10/29/2025
Date Signed: 10/29/2025 03:26:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Jonnisha Culbert
COMPLAINT CONTROL NUMBER: 54-CC-20250814151053
FACILITY NAME:ENGBERG FAMILY CHILD CAREFACILITY NUMBER:
198016984
ADMINISTRATOR:ENGBERG, TONIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 233-9872
CITY:LAKEWOODSTATE: CAZIP CODE:
90712
CAPACITY:14CENSUS: 9DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
12:06 PM
MET WITH:Licensee, Toni EngbergTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Licensee held child down causing marks on body
Licensee yelled at child in care
Licensee forced child to nap
INVESTIGATION FINDINGS:
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On 10/29/2025 Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced compliant inspection at the facility noted above. LPA met with licensee, Toni Enberg and explained the purpose of today's visit. It was alleged that licensee held a child down causing marks on body, yelled at at child in care, and forced a child to nap.

LPA conducted interviews with staff and children and reviewed LA County Sheriff's Department police reports. Based on review of police reports and interviews, the licensee forced child 1 to nap by placing their hand on child 1's back causing a mark and the licensee yelled at child 1.

Based on the evidence obtained the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulation, (title22), is cited on the attached 9099D. LPA Jonnisha Culbert informed licensee, Toni Engberg that this report dated 10/29/2025 documents two Type A citations which shall be posted for 30 consecutive days as there is immediate risk
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20250814151053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ENGBERG FAMILY CHILD CARE
FACILITY NUMBER: 198016984
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/30/2025
Section Cited
CCR
102423(a)(1)
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Personal Rights 102423(a)Each child receiving services from a family child care home shall have certain rights...:(1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidence by:
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Per licensee, they have recently taken a 16-hour anger management course regarding this incident, and they will email LPA J. Culbert a copy of the course completion by plan correction date.
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Based on record review and interviews, the licensee did not comply with the section cited above and one out of one child who was yelled at and held down, during nap, causing marks on the body.
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Type A
10/30/2025
Section Cited
CCR
102423(a)(4)
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102423(a) Each child receiving services from a family child care home shall have certain rights... These rights include, but are not limited to... (4) To be free from corporal or unusual punishment... or other actions of a punitive nature… This requirement was not met as evidence by:
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Per licensee, they will write a declaration indicating that they will not force children to nap but if they (children) are overly tired and refuse to nap they will have parents come get them. Per licensee, they email the declaration to LPA J. Culbert by plan of correction date.
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Based on record review and interviews, the licensee did not comply with the section cited above and one out one child who was forced to nap by being held down. This is an immediate risk to health, safety, personal right to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 54-CC-20250814151053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ENGBERG FAMILY CHILD CARE
FACILITY NUMBER: 198016984
VISIT DATE: 10/29/2025
NARRATIVE
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to the health, safety, or personal rights of children in care.

Also, LPA Jonnisha Culbert informed the licensee, Toni Engberg to provide a copy of this licensing report dated 10/29/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt Licensing Report (LIC 9224), or other written statement, must be placed in the child’s file for verification.

Appeal rights were provided and report was reviewed with licensee, Toni Engberg.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3