<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017148
Report Date: 03/19/2025
Date Signed: 03/19/2025 02:43:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2025 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250108153306
FACILITY NAME:CRYSTAL STAIRS, INC - CENTURYFACILITY NUMBER:
198017148
ADMINISTRATOR:KIMBERLY HARGROVEFACILITY TYPE:
850
ADDRESS:1700 IMPERIAL HIGHWAYTELEPHONE:
(323) 214-0020
CITY:LOS ANGELESSTATE: CAZIP CODE:
90059
CAPACITY:80CENSUS: 50DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Ti Jauna BarnesTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect care and supervision-Staff did not ensure that child was supervised at all times
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs), T. Tran and L. Voong arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the investigation of the above allegation. Upon arrival, LPA met with Ti Jauna Barnes, Site Supervisor. LPAs observed proper care and supervision.
Based upon the evidence obtained during the course of the investigation through interviews, record review, and observation, the evidence does not support, nor disprove the above allegation of staff did not ensure that daycare children were supervised at all times occurred at the facility. Staff revealed that there was no incident that occurred when C1 was here. Therefore, the allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
There will be no deficiencies cited today. A notice of site visit was given and must remain posted for 30 days.
Exit interview was conducted and report was reviewed with the Facility Representative, Ti Jauna Barnes.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1