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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017183
Report Date: 11/16/2023
Date Signed: 11/16/2023 12:11:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2023 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230926162355
FACILITY NAME:CHALCO FAMILY CHILD CAREFACILITY NUMBER:
198017183
ADMINISTRATOR:CHALCO,DIOCELINA&FORTUNATOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 291-1338
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:14CENSUS: 3DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Diocelina De ChalcoTIME COMPLETED:
12:25 PM
ALLEGATION(S):
1
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9
Personal Rights- Adult in the home yells at day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
8
9
10
11
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13
Licensing Program Analyst (LPA), T. Tran conducted an unannounced subsequent complaint visit for the purpose of concluding the above complaint allegation. Upon arrival, LPA met with licensee Diocelina De Chalco and licensee's husband, Fortunato Chalco with three children in care.
Based upon the evidence obtained through the course of interviews, the reporter party denied of the allegation that adult in the home was yelling at children in care. During the interview with children and other, no one have concerns that the above allegation occurred at the daycare. Therefore, this allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
No deficiency was cited at this time. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Diocelina De Chalco.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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