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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017183
Report Date: 12/26/2023
Date Signed: 12/26/2023 12:55:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230912105828
FACILITY NAME:CHALCO FAMILY CHILD CAREFACILITY NUMBER:
198017183
ADMINISTRATOR:CHALCO,DIOCELINA&FORTUNATOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 291-1338
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:14CENSUS: 1DATE:
12/26/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Dioselina De ChalcoTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) T. Tran made an unannounced visit at Chalco Family Childcare home for the purpose of delivering the finding for the above complaint allegation.
After reviewing the full investigation of the above personal rights allegation, the Licensing Department has evaluated the evidence and thereby confirmed the following: during the investigation conducted by IB Investigator J. Lozano, victim's mother was uncooperative and refused to allowed child to be interviewed. And other parties involved confirmed they were unsuccessful to contact the victim. Therefore, there was no credible evidence to support or disprove the above personal rights allegation occurred at the Chalco daycare, this allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Dioselina De Chalco.


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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 12/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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