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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017254
Report Date: 12/05/2024
Date Signed: 12/05/2024 10:34:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2024 and conducted by Evaluator Claudia Kam
COMPLAINT CONTROL NUMBER: 54-CC-20240906085135
FACILITY NAME:TOMAS FAMILY CHILD CAREFACILITY NUMBER:
198017254
ADMINISTRATOR:TOMAS, FRANCISFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 927-4853
CITY:BELL GARDENSSTATE: CAZIP CODE:
90201
CAPACITY:14CENSUS: DATE:
12/05/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Francis TomasTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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-Licensee yelled at day care children
-Licensee withheld water from day care child as a form of punishment
-Licensee poured water on day care child
INVESTIGATION FINDINGS:
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On 12/05/2024 at 9:10 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by licensee Francis Tomas, who guided analysts on a tour of the facility. There were 2 children present 1 toddler and 1 infant with licensee upon arrival.
During the investigation LPAs obtained a copy of the facility roster, reviewed staff files, child files and conducted interviews with staff, licensee, parents and children in care.

Information provided by the reporting party alleges that licensee yelled at day care children, licensee withheld water from day care child as a form of punishment, and licensee poured water on day care child.
Based on the LPA’s observations and interviews which were conducted and record review it was found that in regard to allegation that licensee yelled at day care children, interviews reflect that children are redirected not yelled at and tapped on the shoulder if they do not hear licensee.
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Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 54-CC-20240906085135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TOMAS FAMILY CHILD CARE
FACILITY NUMBER: 198017254
VISIT DATE: 12/05/2024
NARRATIVE
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Regarding allegation that licensee withheld water, children were observed to have their own bottles of water or milk and a large case of water for children accessible to school age children. Children were observed drinking water without hindrance. Interviews support that punishment is not applied via withholding of water. Regarding allegation of licensee poured water on day care child. No verification could be made via interview, or observation. Interviews reflect that no water play is done outside, and children are not punished by pouring water on their heads. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 12/5/24.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Francis Tomas, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
LIC9099 (FAS) - (06/04)
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