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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017313
Report Date: 05/19/2026
Date Signed: 05/19/2026 12:42:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2026 and conducted by Evaluator Keneisha Dunlap
COMPLAINT CONTROL NUMBER: 54-CC-20260420162803
FACILITY NAME:PENA FAMILY CHILD CAREFACILITY NUMBER:
198017313
ADMINISTRATOR:PENA, DIANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 889-4104
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:14CENSUS: 2DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Licensee- Diana PenaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 19, 2026, at 12:15 p.m., Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection to deliver findings for the above pending allegation. LPA announced the purpose of the visit and was allowed entry into the facility by the Licensee- Diana Pena.
During the course of the investigation LPA Dunlap conducted interviews with Licensee, and parents.
It was noted that the facility staff violated the personal rights of C1.
Based on the investigation, including Licensee and parent interviews, there is no documentation or corroborating witness statements to support whether a personal rights violation occurred.
Although an allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred. Therefore, the allegations are deemed Unsubstantiated.

An exit interview was conducted with Licensee- Diana Pena.
Notice of Site Visit given and must be posted for 30 days. Page 1 of 1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1