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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017330
Report Date: 07/14/2021
Date Signed: 07/14/2021 04:16:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2021 and conducted by Evaluator Jose Guzman
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20210426142720
FACILITY NAME:KIDDIE ACADEMY OF DIAMOND BARFACILITY NUMBER:
198017330
ADMINISTRATOR:GINA WILSONFACILITY TYPE:
850
ADDRESS:21385 COLD SPRING LANETELEPHONE:
(909) 979-3808
CITY:DIAMOND BARSTATE: CAZIP CODE:
91765
CAPACITY:100CENSUS: 80DATE:
07/14/2021
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Director, Gina WilsonTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Facility is out of ratio
Limitations on capacity
INVESTIGATION FINDINGS:
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On 07/14/2021 at 02:15 p.m., Licensing Program Analyst (LPA) Jose Guzman and Licensing Program Manager (LPM) Ana Chico conducted an unannounced complaint inspection to deliver findings of the above allegations. A risk assessment was conducted when entering the facility. LPA met with Director, Gina Wilson, who guided LPA and LPM on a tour of the facility. A census of children and staff was taken of Room #2, #3, #6, and #7 prior to the tour. There was a total of 80 children present.

During the inspection LPA and LPM observed 21 children in Room 2 with 2 Staff; 20 children in Room 3 with 1 Staff; 19 children in Room 6 with 2 Staff and 20 children with 1 Staff in Room 7.

Facility is out of ratio- Complainant alleged that day care staff is left alone to supervise more than 12 children. During the course of the investigation and subsequent visit, licensing staff conducted interviews, obtained and reviewed classroom rosters, children’s sign in/out sheets for the month of April 2021, and staff transcripts.
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20210426142720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDDIE ACADEMY OF DIAMOND BAR
FACILITY NUMBER: 198017330
VISIT DATE: 07/14/2021
NARRATIVE
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Time sheets for staff were also provided for teachers in classrooms #2, #3, #6 and #7 as well as other staff working at the facility. Interviews conducted and a review of the mentioned records found a preponderance of evidence, which included multiple corroborating statements, that on several occasions staff is left alone with up to 26 children. Though dates and length of times varied, this investigation found that teacher/child ratios have been an ongoing issue during breaks, when staff calls in due to appointments, when staff is not in their assigned rooms, and when staff leaves early or comes in late. On 07/14/21 at 2:36pm , LPA and Director observed 18 children napping, one child sitting on a chair at a desk, and another child walking around the classroom with one staff present. Based on interviews conducted, records reviewed, and observation the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency are being cited (see attached 9099D).

Limitations on Capacity - Complainant alleged that school age children are allowed to attend the daycare. During the course of the investigation and subsequent visit, licensing staff conducted interviews, obtained and reviewed staff transcripts, and classroom rosters for Rooms #2, #3, #6, and #7. According to Director, staffs’ own school age children are allowed to attend the center. However, children only have access to off limits areas. Interviews conducted found that there were conflicting statements pertaining to areas accessible to school age children. Per Director, due to COVID-19 pandemic, children are attending school via Zoom. On 7/14/21 at 2:28pm, LPA and LPM observed seven children sitting in the hallway. Of the seven children observed in the hallway, three of the children were identified as school age children (age 7) and are enrolled and attending a public school age program during the academic school year. Based on interviews conducted and observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency are being cited (see attached 9099D).

Upon receipt, the Licensee shall post the “D” page of the Licensing report. This page shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100 civil penalty. A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next 12 months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent. LPA provided Licensee with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.


Exit interview was conducted with Director, Gina Wilson, who was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms. Page 2 of 2
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20210426142720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF DIAMOND BAR
FACILITY NUMBER: 198017330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/23/2021
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio: (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. The requirement is not met as evidenced by:
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Director shall submit a detailed staff schedule outlining staff room assignments and coverage. Director will conduct a training on teacher-child ratios and provide a copy of the sign-in sheet and training agenda by the POC due date of 07/23/2021.
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Based on interviews conducted and records reviewed, the Director did not ensure that the facility maintain teacher to child ratio. This poses an immediate Health, Safety and/or Personal Rights risk to children in care.
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Type A
07/15/2021
Section Cited
CCR
101161
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101161 Limitations on Capacity (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. The requirement is not met as evidenced by:
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Director will inform parents/guardians that care will be terminated immediatley for school age children effective 07/15/21.
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Based on interviews conducted and observation, the Director did not ensure child care center operated to the conditions and limitations specified on the license. This poses an immediate Health, Safety and/or Personal Rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5