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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017330
Report Date: 05/12/2022
Date Signed: 05/12/2022 06:18:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2022 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20220425135913
FACILITY NAME:KIDDIE ACADEMY OF DIAMOND BARFACILITY NUMBER:
198017330
ADMINISTRATOR:GINA WILSONFACILITY TYPE:
850
ADDRESS:21385 COLD SPRING LANETELEPHONE:
(909) 444-4848
CITY:DIAMOND BARSTATE: CAZIP CODE:
91765
CAPACITY:100CENSUS: 92DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Elizabeth SortoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff present do not have Criminal Record Clearance.
Facility out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Elizabeth Sorto

During the course of this investigation LPA Lee made observations, reviewed records, and conducted interviews in regards to the above allegation.

The complaint alleged that the facility is out of teacher to child ratio and that staff members were working at the facility without a criminal record clearance. During an unannounced inspection conducted on 05/05/2022 LPA Lee observed that Staff#1 did not have a valid criminal record clearance. Staff#1 was observed in a room with 22 children and one other staff member (Staff#2). A file review for Staff#1 did have a receipt from a live scan operator that did have this facility number written on the form. LPA Lee did check the finger print database based on this information. It was observed that Staff#1 did have a PID number in the system but it was stated to be invalid. This staff member started working at the facility on 01/20/2022 per file review. Since Staff#1's PID number was observed to be invalid and not associated to the facility the allegation that staff was present without a criminal record clearance has been sunbstantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20220425135913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDDIE ACADEMY OF DIAMOND BAR
FACILITY NUMBER: 198017330
VISIT DATE: 05/12/2022
NARRATIVE
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This is an immediate risk to children in care. Staff#1 left the facility on 05/05/2022. Due to Staff#1 being present at the facility without a valid clearance since 01/20/2022 the facility has been cited with a type A violation and a civil penalty of $500 dollars.

The facility was advised by LPA Lee on 05/05/2022 that Staff#1 could not return to the facility until she obtains a valid criminal record clearance. During the inspection conducted on this date, it was observed that Staff#1 did obtain a valid criminal record clearance and has been associated to this facility number as of 05/11/2022 so the plan of correction for the deficiency cited has already been met.

Since Staff#1 and Staff#2 were present in a room with 22 children on 05/05/2022 the allegation that the facility is out ratio has also been substantiated. Although the facility had extra staff members to cover for Staff#1 being removed from the classroom on 05/05/2022 , the facility was still not in ratio for a period of time which is a potential risk to children in care.

Based on the information obtained during the investigation, the preponderance of evidence standard has been met, therefore the allegations that facility is out of ratio and facility had staff present without a criminal record clearance are Substantiated. California Code of Regulations,(Title 22, Division 12 & Chapter Number 6), is being cited on the attached LIC 9099D.

Facility was advised that the form LIC 9224 will need to provided to all enrolled and future parents of children in care for 1 year from the date of this report.

The notice of site inspection along with all pages of this report must remain posted for a period of 30 days during business hours. Failure to maintain posting during business hours will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Elizabeth Sorto. Appeal rights discussed and explained.
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20220425135913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF DIAMOND BAR
FACILITY NUMBER: 198017330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/12/2022
Section Cited
CCR
1012370(d)(1)
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 All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing, or volunteering in a licensed facility:(1) Obtain a California clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by Staff#1 being present at the
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Staff#1 was removed from the facility on 05/05/2022 and did not return until she obtained a valid criminal record clearance and was associated to the facility number on 05/10/2022.
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facility on 05/05/2022 without a valid criminal record clearance. This is an immediete risk to children in care. A civil penalty of $500.00 dollars was assessed during this inspection.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20220425135913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF DIAMOND BAR
FACILITY NUMBER: 198017330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/12/2022
Section Cited
CCR
101216.3(b)
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The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. This requirement was not as evidenced by Staff#1 and Staff#2 being observed to be in a classroom 22 children on 05/05/22. Staff#1 did not have any units on file. Although Staff#1 was removed
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The facility removed Staff#1 from the classroom and replaced with Staff#3 who had enough units for the classroom to be in ratio on 05/05/22.
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and replaced with Staff#3 so the classroom would be in proper ratio. This was a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2022 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20220425135913

FACILITY NAME:KIDDIE ACADEMY OF DIAMOND BARFACILITY NUMBER:
198017330
ADMINISTRATOR:GINA WILSONFACILITY TYPE:
850
ADDRESS:21385 COLD SPRING LANETELEPHONE:
(909) 444-4848
CITY:DIAMOND BARSTATE: CAZIP CODE:
91765
CAPACITY:100CENSUS: 92DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Elizabeth SortoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
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5
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9
Staff is not qualified
Food is being served undercooked.
INVESTIGATION FINDINGS:
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5
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7
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10
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12
13
Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Elizabeth Sorto

During the course of this investigation LPA Lee made observations, reviewed records, and conducted interviews in regards to the above allegation.

The complaint alleges that the facility had an unqaulified staff member with no units in the classroom. During the investigation LPA Lee conducted 2 unannounced inspctions where all staff members observed in the classroom were identified. All staff members identified during the inspections were reviewed to check for units. LPA Lee did observe that there were a few staff members that did not have any units on file. However, these staff members were observed in the classroom with 1 or 2 additional staff members that did have the proper amount of units to be considered a qualifed teacher. Current regulations for child care centers allows for an aide with no units to be in a classroom with a qaulified teacher and care for 15 children total.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20220425135913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDDIE ACADEMY OF DIAMOND BAR
FACILITY NUMBER: 198017330
VISIT DATE: 05/12/2022
NARRATIVE
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The complaint also alleged that food served in this facility was not cooked properly and caused children and staff to become ill. During the investigation LPA Lee did inspect the kitchen and conducted interviews in regards to the food preparation and menu. The observations of the kitchen during the unannounced inspections and the interviews conducted did not provide any additional evidence that supported this allegation.

Based on the evidence collected during the investigation, the allegation that staff is not qualified and food is being served undercooked may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Elizabeth Sorto. Appeal rights discussed and explained.
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 6