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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017663
Report Date: 12/16/2024
Date Signed: 12/16/2024 01:11:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2024 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20241025093918
FACILITY NAME:CRYSTAL STAIRS INC. HEAD START-MAIN STREETFACILITY NUMBER:
198017663
ADMINISTRATOR:HARGRAVE, KIMBERLYFACILITY TYPE:
850
ADDRESS:11819 MAIN STREETTELEPHONE:
(323) 421-2662
CITY:LOS ANGELESSTATE: CAZIP CODE:
90061
CAPACITY:20CENSUS: 11DATE:
12/16/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Connie Jones-LoweTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
 Neglect/Lack of supervision- Daycare child sustained unexplained injuries while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), T Tran arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the investigation of the above allegation. Upon arrival, LPA met with Site Lead, Connie Jones-Lowe.
Based upon the evidence obtained during the course of the investigation through interviews, record reviews, and observation, on 10/22/24 at about 10:40AM, there were 11 children with two staff at the playground. C1 was running around the playground and collided into another child running the opposite direction. Staff observed C1 left eye had a red bruise and ice pack was applied. Staff contacted parent to report the incident. C1 got pick around noon. Therefore, the evidence does not support, nor disprove the above allegation of daycare child sustained unexplained injuries while in care happened at the facility.
The allegation have been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
The copy of this report was explained and issued to facility representative Connie Jones-Lowe.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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