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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018144
Report Date: 07/20/2021
Date Signed: 07/20/2021 08:53:38 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2021 and conducted by Evaluator Warren Birks
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20210708141804
FACILITY NAME:MAGHOUL FAMILY CHILD CAREFACILITY NUMBER:
198018144
ADMINISTRATOR:MAGHOUL, SHOHREHFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 965-7992
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:14CENSUS: 9DATE:
07/20/2021
UNANNOUNCEDTIME BEGAN:
08:17 AM
MET WITH:Shohreh MaghoulTIME COMPLETED:
09:05 AM
ALLEGATION(S):
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Licensee handled child in a rough manner
Licensee yelled at child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Licensee Shohreh Maghoul. Licensee and one staff were caring for nine children (six preschool and three infants).

During the investigation, LPA conducted child interviews, staff interviews and a Licensee interview. There were no disclosures that would corroborate the allegations. In addition, alleged witness(es) to the allegations were unavailable for interview. The Licensee indicated the complaint was retaliation due to a staff member's terminated. The Licensee also submitted multiple call logs alleging harassment because of the termination.

There was no other information that would substantiate the allegations or make the allegation unfounded. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore at this time the above allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20210708141804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MAGHOUL FAMILY CHILD CARE
FACILITY NUMBER: 198018144
VISIT DATE: 07/20/2021
NARRATIVE
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The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights explained and given to Licensee Maghoul during exit interview.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2