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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018293
Report Date: 04/30/2026
Date Signed: 04/30/2026 05:15:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Ashley Calderon
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260217085626
FACILITY NAME:COOPER FAMILY CHILD CAREFACILITY NUMBER:
198018293
ADMINISTRATOR:COOPER, JANINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 753-7831
CITY:LOS ANGELESSTATE: CAZIP CODE:
90037
CAPACITY:14CENSUS: 7DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:
LICENSEE COOPER, JANINE		TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not perform 15-minute infant safe sleep checks
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ashley Calderon conducted an unannounced visit to deliver findings. LPA Calderon arrived at the facility and met with Licensee Janine Cooper. LPA Calderon disclosed the purpose of today's visit. LPA conducted tour of the facility.

Based on allegation: Staff did not perform 15-minute infant safe sleep checks is found substantiated.
Based on record review, LPA Calderon reviewed 15 min sleep log for (3) infants in care.
LPA Calderon collected 15 minute sleep log and reviewed record for only (1) infant Child #1; child in question and per Licensee Cooper interview stated, Child #1 has log because from my understanding sleep log to be done for babies 0-12 months. Therefore, Child #2 and Child #6 per record review of their files did not have 15 min sleep log and Licensee was not aware children over 12 months needed a 15 min sleep log. LPA reviewed file for Child #2 and Child #6 per age and are infants that require 15 min sleep log and was not in place during visit 2/19/26. LPA observed infant room used for napping.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Ashley Calderon
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260217085626

FACILITY NAME:COOPER FAMILY CHILD CAREFACILITY NUMBER:
198018293
ADMINISTRATOR:COOPER, JANINEFACILITY TYPE:
810
ADDRESS:915 WEST 56TH STREETTELEPHONE:
(323) 753-7831
CITY:LOS ANGELESSTATE: CAZIP CODE:
90037
CAPACITY:14CENSUS: 7DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:LICENSEE COOPER, JANINETIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not observe multiple injuries to day care infant.
Staff did not meet day care infant's diapering needs.
Staff did not report unusual incidents to authorized representative of a day care infant.
Staff did not provide adequate supervision, resulting in one infant biting another multiple times.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ashley Calderon conducted an unannounced visit to deliver findings. LPA Calderon arrived at the facility and met with Licensee Janine Cooper. LPA Calderon disclosed the purpose of today's visit. LPA conducted tour of the facility.

The above four allegations are unsubstantiated based on record review, interviews and observations.
Based on allegation: Staff did not observe multiple injuries to day care infant. Based on interviews conducted Licensee, Staff #1 and Staff #2 reported they did not observe multiple injuries to infant Child #1 while in care. LPA interviewed parents, 3 out of 5 parents stated Licensee will communicate about their child needs and report incidents that occur with their children. 2 out of 5 parents interviewed have reported having injuries that occured to their child thatwas not reported to them by staff and they need to ask the Licennsee of injuries that have occured. The above allegation is unsubstantiated as there is insufficient evidence to confirm that the injury occurred at the facility to Child #1.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 54-CC-20260217085626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COOPER FAMILY CHILD CARE
FACILITY NUMBER: 198018293
VISIT DATE: 04/30/2026
NARRATIVE
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Based on allegation: Staff did not meet day care infant's diapering needs. Based on interviews and record review conducted with C1 parent they asked Licensee about diapering issue with their child C1, whom parent of C1 observed to C1 be super red, with a severe rash and cried when touch. Per interview with Licensee did communicate and replied to C1 parent via text that C1 based on Licensee talking with Staff #1 (S1) due to Licensee not being present, S1 stated to Licensee they observed C1 was red but not to the point C1 was hurting or irritated were they needed cream. LPA reviewed text messages between Licensee and C1. S1 during interview with LPA did not mention seeing a rash on C1. Licensee stated during interview with LPA Calderon that C1 left the facility the day around 3:33pm and at around 5:07pm Parent of C1 stated child was in the same diaper when leaving the facility and was changing daughter when they noticed severe rash and therefore notified Licensee. Licensee confirmed with parents having diaper cream available for C1 due to being informed that C1 saw a doctor and per interviews with Licensee and S1 when C1 returned two days after parent informed Licensee of severe diaper/ rash irritation, C1 had no signs of redness and irritation therefore cream was not applied. Licensee and S1 states changing children who use diapers every 1.5 – 2 hours and Staff #2 (S2) changes children in diapers per interview checks often about ever half an hour. In addition, Licensee and S1 and S2 denied not being able to meet infant diapering needs. 3 out of 5 parents interviewed stated facility has diaper cream for children and their child and has not experienced diaper rash issues with their child. 1 out of 5 parents stated their infant child dealt with rash at the facility. LPA Calderon observed during visits at the facility an organized space for children who receive diapering services in the diaper changing area to diapers, wipes, and diapering creams in the diaper station that is located in the hallway between the two rooms that are used for day care; picture taken. Although LPA received doctors note from C1’s parent regarding a diaper rash, doctors note states cause results are long contact between skin and irritants such as urine and stool and LPA attempted to contact staff listed on doctor note and was unsuccessful. Based on interviews conducted and records reviewed, there is insufficient evidence to support allegation that staff failed to meet diapering needs of children in care including C1. There was inconsistency in Staff interviews and Staff #1 denied rash observed at the facility for C1, no consistent evidence confirming that condition resulted from inadequate diapering practices.

Based on allegation: Staff did not report unusual incidents to authorized representative of a day care infant. Based on investigation, interview with parent of C1 stated staff did not report unusual incident to them. Licensee and staff assistants confirmed during interview did not observe any severe rash on C1 or any biting incident occur to C1.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 54-CC-20260217085626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COOPER FAMILY CHILD CARE
FACILITY NUMBER: 198018293
VISIT DATE: 04/30/2026
NARRATIVE
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 Parent of C1 is alleging C1 had a severe rash and had multiple bite marks that was not mentioned to them by facility staff. There was inconsistency in interviews with Licensee and S1 regarding if rash was observed on C1; Licensee stated S1 stated to them there was redness observed and during interview S1 told LPA Calderon no rash observed on C1 and no children recently had diapering issue. In addition, Licensee, S1 and S2 denied C1 getting bit at the facility therefore incident could not be reportable if no confirmation to state biting occurred on C1 at the facility. Therefore, there is no evidence to support allegation (1) staff initially informed the Licensee of redness and same staff S1 denied observing any rash. Additionally, there is no corroborating evidence to confirm that a biting incident occurred at the facility. Staff did not report witnessing any unusual incidents or injuries requiring notification to authorized representative of C1. 1 out of 5 parent interviewed stated staff did not let them know of multiple incidents. Due to inconsistent statements and no evidence of incidents occurring to the infant children in care, allegation is unsubstantiated.

Based on allegation: Staff did not provide adequate supervision, resulting in one infant biting another multiple times. Based on interviews conducted with parent #2 (P2) of the alleged infant who bit another child #1 (C1) P2 stated witnessing the bite marks on C1 but C1 was brought by parents to the facility after leaving the day care and P2 states bite marks looked big and like an adult bite marks and red as if incident just had happened not as if it happened hours ago. P2 during interview with LPA Calderon also stated their child, Child #2 cannot climb out the crib to go into another child’s crib and back to their crib to commit incident. Per P2 interview, they stated Licensee had mentioned to them during Licensee’s investigation of what could of occurred to C1, as C1 parent alleged C1 getting bite at the facility. Ttherefore Licensee stated maybe it was their child C2 as they were sleeping next to C1. Based on Licensee, Staff #1 (S1) and Staff #2 (S2) interviews with LPA Calderon none mentioned an infant had a biting injury from lack of supervision. Licensee and S1 stated check infants every 15 mins or more often than that and S2 stated checks every 15 mins, therefore denied lack of supervision for incident to occur. Based on parent interviews of those who have infants in care; 1 parents interviewed denied any incidents occurring to their child due to lack of supervision and reported no issues with supervision as they often see adequate staff assisting children. Based on video provided by Licensee to LPA Calderon, LPA observed C1 leaving facility on alleged day of the biting 2/13/26 which is the date that C1 parent stated biting incident occurred at the facility; based on footage C1 was observed leaving facility, C1 was observed resting on S1 shoulder and is being handed over to C1 parent and C1 was not observed crying. Based on LPA's observation during visit dates 2/19/26, 2/20/26 and 4/20/26, facility was observed staffed and no observation observed of lack of supervision. Therefore, the alleged allegation is determined to be unsubstantiated.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 54-CC-20260217085626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COOPER FAMILY CHILD CARE
FACILITY NUMBER: 198018293
VISIT DATE: 04/30/2026
NARRATIVE
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 Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with Licensee Janine Cooper.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 54-CC-20260217085626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COOPER FAMILY CHILD CARE
FACILITY NUMBER: 198018293
VISIT DATE: 04/30/2026
NARRATIVE
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 One deficiency was cited per California Code of Regulation Title 22, Documentation shall be maintained in the infant’s file and be available to the Department for review. Infant definition per Title 22 "Infant" means a child under two years of age.

The preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. A substantiated finding means that there is concrete evidence to state that the above allegation occurred. California Code of Regulations, Title 22, is being cited on the attached LIC9099-D

During this visit Licensee Cooper cleared deficiency given, Plan of Correction was provided.

The following citation is being cited today on the attached LIC 9099-D. A notice of site visit was given and must remain posted for 30 days and appeal rights were provided. Exit interview was conducted and report was reviewed with the Licensee Janine Cooper.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 54-CC-20260217085626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: COOPER FAMILY CHILD CARE
FACILITY NUMBER: 198018293
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2026
Section Cited
CCR
102425(j)(1)
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(j) The provider shall supervise infants while they are sleeping and adhere to the following requirements:
(1) The provider shall physically check on the infant every 15 minutes.
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Licensee stated will do infant sleep log for all children under 2 year old. Plan of correction will be submitted to LPA Calderon.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7