198018448-4-9-2026-33-CC-BVON-DTNRBW-20260501125324

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018448
Report Date: 04/09/2026
Date Signed: 04/09/2026 02:57:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260129145107

FACILITY NAME:	EAGLES NEST PRESCHOOL - INFANT CENTER		FACILITY NUMBER:	198018448
ADMINISTRATOR:	CAMPBELL, JENNIFER		FACILITY TYPE:	830
ADDRESS:	10262 COLIMA RD		TELEPHONE:	(562) 903-1460
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90603
CAPACITY:	30	CENSUS: 9	DATE:	04/09/2026
		UNANNOUNCED	TIME BEGAN:	12:20 PM
MET WITH:	Director, Jennifer Campbell		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Infant sustained bruises due to staff neglect
Staff do not report incidents to appropriate parties

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. LPA met with Director, Jennifer Campbell, to whom the reason for the visit was explained. Assistant Director, Gloria Amaya guided LPA on a tour of the facility. Census was taken. LPA observed 9 napping children being cared for by 3 staff upon arrival.

During this investigation LPA conducted interviews with five (5) staff and six (6) day care parents. LPA also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), Daily Health Check form for December 2025 and January 2026, and copies of incident reports and pictures for Child #1.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260129145107

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EAGLES NEST PRESCHOOL - INFANT CENTER	FACILITY NUMBER: 198018448
	VISIT DATE: 04/09/2026

NARRATIVE

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Allegation: Infant sustained bruises due to staff neglect

According to the allegation, Child #1 (C1) sustained bruises and scratches on multiple occasions at the facility. Complaint states that on 1/16/2026, parent of C1 observed a bruise on the head of C1. Complaint also states parent did not notice the bruise at first because hair of C1 was covering the bruise on the head of C1.

LPA conducted interviews with staff working in the classroom of C1, including those working in the classroom on 1/16/26. Staff interviewed stated they did not observe any bumps or bruises on C1 on 1/16/26. Staff stated they did not observe C1 cry on 1/16/26 while in care and did not observe C1 behaving in any way unusual from any other day on 1/16/26. During interviews, staff stated they perform a Daily Health Check in the morning and at last diaper change of all children in care. Staff #1 stated, "we check when they come in and when they go home for the day that there are no boogies, marks or scratches, bruises, teeth marks from other children or anything. We do an ouch report if there is an injury and we write it on our Daily Log at the bottom if there are any marks, injuries, bruises, etc". Staff stated they did not observe any bumps, bruises, or marks on C1 on 1/16/26. During interviews, Staff #1 (S1) stated that on 1/16/26, at approximately 4:30 pm and approximately 5 minutes before parent picked up C1, S1 wet and combed the hair of C1 to the side and washed their face and did not observe any marks, scratches, or bruises on C1. S1 stated they had a clear view of C1's forehead at the end of the day when they were brushing C1s hair on 1/16/26. Staff #2 (S2) also stated in interviews that they observed S1 wet and comb the hair of C1 and was able to see the forehead of C1 and did not observe any marks, bruises, or scratches on C1. During the investigation, LPA obtained a copy of the facility's Daily Health Check form for the month of December 2025 and January 2026 and observed there were no injuries noted for the date of 1/16/26. The only notation on the Daily Health Check for 1/16/26 was "N" which the key at the top of the form states indicates "Nasal Discharge".

Complaint also states that Director told parent they had to remove items from the class as C1 hurt themself with the item. During interviews, Director stated, "On 12/9/25 there was a wooden stove and C1 bumped their head on the stove. There were no marks on C1 but we ended up removing the stove because we didn't want any child to fall on it again". LPA inspected the infant classrooms on 2/3/26 and 4/9/26 and did not observe any safety concerns.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260129145107

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EAGLES NEST PRESCHOOL - INFANT CENTER	FACILITY NUMBER: 198018448
	VISIT DATE: 04/09/2026

NARRATIVE

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During interviews, Director stated the facility does have cameras in the infant room and Director stated she reviewed the camera footage from 1/16/26 and did not see anything of concern. Director states the camera footage only saves for a period of 3 days. Director stated mom of C1 sent Director a picture of the bruise C1 sustained on 1/16/26, and Director stated, "The picture that mom sent of the bruise was large There is no way my staff would not have seen that". Parents interviewed stated they have not had any issues with unexplained injuries and are satisfied with the care and supervision of their children while at Eagles Nest. All staff interviewed stated they provide constant visual supervision of all children in care.

Allegation: Staff do not report incidents to appropriate parties

According to the allegation, Child #1 (C1) sustained incidents/injuries which were not always reported to parent of C1. Complaint also states if there was no incident report for an injury, the parent would have to mention it once they saw bruises and staff would "make something up".

Staff interviewed stated there has never been an occasion where an injury report was not written when needed and there has never been a time staff made something up. Parents interviewed stated they always receive an incident report when their child has an injury. Parent #6 stated, "I always receive one. They call me first and then they give me an incident report and they put it on the app too".

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Jennifer Campbell.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

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