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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018508
Report Date: 01/08/2025
Date Signed: 01/08/2025 11:12:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Keneisha Dunlap
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20241119085017
FACILITY NAME:CASTRO FAMILY CHILD CAREFACILITY NUMBER:
198018508
ADMINISTRATOR:CASTRO, ROSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 477-4078
CITY:LONG BEACHSTATE: CAZIP CODE:
90806
CAPACITY:14CENSUS: 3DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Licensee Rosa CastroTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On January 8, 2025, at 10:15a.m., Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA Dunlap announced the purpose of the inspection and was allowed entry into facility by the Licensee Rosa Castro. During the course of an investigation conducted by LPA Dunlap, it was reported that the Licensee, restricts entry to authorized representatives of children in care. LPA Dunlap conducted interviews with the reporting parties, the Licensee, staff, and parents, and reviewed the children’s records.
Based on interviews conducted with reporting parties, access was in-fact denied to an authorized representative.
Five out of the five parent interviews conducted verified the Reporting Party account of being denied entry, but reported no significant issues with access to their children and stated that it is the policy of the facility that they do drop off and pick up only at door. They also stated that they are allowed to enter if needed.
During the staff interview, it was determined that the usual procedure was for parents to drop off and pick up children at the door. However, parents can come in if they request. Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20241119085017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CASTRO FAMILY CHILD CARE
FACILITY NUMBER: 198018508
VISIT DATE: 01/08/2025
NARRATIVE
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The Licensee stated that the entry policy -is that parents could enter "if they request to," the Licensee also emphasized that drop-off and pick-up typically occur at the door. The Licensee stated that parents "can enter" if they request to, but this is unclear and could be understood in different ways, which might cause confusion and make it difficult to follow the regulations.

Based on observations and interviews conducted, there is sufficient evidence to determine the alleged incident did occur. Given the available information, the allegation that the Licensee failed to allow an authorized representative into the facility is deemed SUBSTANTIATED.

The following citations are being cited today on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with the Licensee Rosa Castro.

Appeal rights given to the Licensee Rosa Castro.

Interpretation service used to translate entire conversation from 10:15a.m.-11:25a.m.

Page 2 of 2

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20241119085017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CASTRO FAMILY CHILD CARE
FACILITY NUMBER: 198018508
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/08/2025
Section Cited
CCR
102419(a)(1)
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102419 Admission Procedures and Parental and Authorized Representative's Rights
(a) The licensee shall inform parents or authorized representatives of children in
care of their rights, which include, but are not limited to, the following:
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The Licensee will grant entry into facility by any parent and/or authorized representative.
The Licensee will request identification for any unknown authorized representative to allow entry and entry will be allowed thereafter.
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(1) To enter and inspect the family child care home in accordance with Health and Safety Code Section 1596.857.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3