198018994-7-13-2023-33-CC-ACHO-CTTUBK-20230717152627

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018994
Report Date: 07/13/2023
Date Signed: 07/13/2023 11:00:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2023 and conducted by Evaluator Veronica Martinez-Garza

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230509102225

FACILITY NAME:	JOURNEY BEGINS, INC, THE		FACILITY NUMBER:	198018994
ADMINISTRATOR:	MASJEDI, MICHELE		FACILITY TYPE:	830
ADDRESS:	6438 YORK BLVD.		TELEPHONE:	(323) 551-5922
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90042
CAPACITY:	34	CENSUS: 25	DATE:	07/13/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Director Michele Browning		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Daycare child sustained a fracture while in care

INVESTIGATION FINDINGS:

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On 07/13/2023 at 08:30 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. A COVID risk assessment was conducted upon entry- appropriate PPE was used. LPA met with Director, Michele Browning who guided LPA on a tour of the facility. A census of children and staff was taken of Rooms: Wobbler room, Infant room, toddler room prior to the tour. There was a total of 25 children present with 10 staff.

According to the Reporting Party (RP), “Daycare child sustained a fracture while in care.” The investigation was conducted by the Department’s Investigation Bureau (IB). The investigation consisted of interviews that were conducted with Staff (S) S1 thru S6, Parent (P) P1 thru P2 and other relevant parties. Investigator Edward Hector also obtained video footage, medical records, and LAPD report.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230509102225

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JOURNEY BEGINS, INC, THE	FACILITY NUMBER: 198018994
	VISIT DATE: 07/13/2023

NARRATIVE

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Allegation regarding- day care child sustained a fracture while in care. Investigator Hector conducted interviews with S1 thru S6 who made no disclosures. However, according to S3, C1 was observed to be utilizing both arms and observed C1 crawling to another day care child prior to nap time. S3 also stated that S5 changed C1’s diaper and laid C1 down for a nap. According to S3, C1 sleeps on their stomach with both arms out like a “starfish.” Per S2, C1 is placed on his or her back. Per S3, C1 was observed to be sleeping with their left arm tucked in, which was an unusual position. Per S3, P1 requested for S3 to wake C1 from nap time to prevent C1 from sleeping past a specific duration of time. According to S3, C1 was picked up from the crib by grabbing C1 by the sides of C1s body to change C1’s diaper. During diaper change, S3 noticed that C1 had discomfort on the left arm and when S3 attempted to touch C1 arm, it was observed C1 would tense up. C1 cried during diaper change which it was not normal behavior.

Video footage 1 revealed that S3 removed a blanket off of C1 who was laying in a crib on their stomach . Video shows S3 to have partially lifted C1 from the crib by the left elbow and body. C1 was not observed to cry while being removed from the crib. Video Footage 2 revealed S3 picking up C1 from the floor, however, camera angle is blocked by S3 to determine how C1 was picked up.

Investigator Hector conducted interviews with P1 and P2, who made no disclosures of pain or discomfort from C1 during drop-off on 05/08/23. Per P2, C1 had no change in behavior over the weekend and provided a personal video of C1 using the left arm freely. P2 also stated that C1 is an “active sleeper” and “rolls around a lot” while sleeping.

Officer Sanchez with Los Angeles Police Department completed the investigation for the above allegation. Per Officer Sanchez investigation, it was determined that a crime had not occurred. Medical records determined that C1 sustained a spiral fracture to the left arm, however, Doctor couldn’t say conclusively if the way C1 was picked up from the crib caused C1’s fracture.

Based on interviews and observation of facility, this agency has investigated the complaint alleging “day care child sustained a fracture while in care.” We have found that the complaint was deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230509102225

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JOURNEY BEGINS, INC, THE	FACILITY NUMBER: 198018994
	VISIT DATE: 07/13/2023

NARRATIVE

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The deficiencies listed on the following pages were observed by the LPA and are being cited in accordance with California Code of Regulations Title 22. Please see attached LIC 809D for deficiencies that are being cited and need to be cleared to protect the children’s health & safety.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Michelle Browning. Appeal rights provided.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230509102225

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JOURNEY BEGINS, INC, THE	FACILITY NUMBER: 198018994
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/13/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/13/2023 Section Cited CCR 101212(d)(1)(b)	1 2 3 4 5 6 7	101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center... report shall be made to the Department by telephone or fax within the Department's next working day ...(1) Events reported shall include the following:	1 2 3 4 5 6 7	Per Director, she will ensure that all incident reports will be reported to the department within the required 24 hours. Director provided LPA with the unsual incident report for incident that occurred on 05/08/23 during this visit.
	8 9 10 11 12 13 14	(B) Any injury to any child that requires medical treatment. This requirement is not met as evidenced by: Facility did not report to the Department an incident that occurred on 05/08/23 within the required 24 hours.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

LIC9099 (FAS) - (06/04)

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