198018994-2-19-2025-33-CC-ACHO-DE32AR-20250219161358

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018994
Report Date: 02/19/2025
Date Signed: 02/19/2025 10:54:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2024 and conducted by Evaluator Monique Jessica Ayala

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20241122120757

FACILITY NAME:	JOURNEY BEGINS, INC, THE		FACILITY NUMBER:	198018994
ADMINISTRATOR:	MASJEDI, MICHELE		FACILITY TYPE:	830
ADDRESS:	6438 YORK BLVD.		TELEPHONE:	(323) 551-5922
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90042
CAPACITY:	34	CENSUS: 8	DATE:	02/19/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Michele Masjedi, Director		TIME COMPLETED:	09:10 AM

ALLEGATION(S):

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Personal Rights: Infant sustained bruising while in care

INVESTIGATION FINDINGS:

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On February 19, 2025, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced complaint investigation for the above allegation. LPA met with director, Michele Masjedi who guided LPA on a tour of the facility. LPA observed 8 infants in care with 4 staff.

During the investigation LPA interviewed Parent #1 (P1) to Parent #4 (P4) and Staff #1 (S1) to Staff #4 (S4). LPA was unable to interview children as they are infants and nonverbal. LPA spoke with LAPD Officer Sanchez and reviewed video footage. LPA was unable to interview Reporting Party (RP) as RP, did not return LPAs calls. LPA was able to speak with RP’s colleague who provided LPA with medical records for C1.

RP alleged, “Infant sustained bruising while in care”. Per RP, Child #1 (C1) was picked up from the facility and P1 observed bruising on the ear cartilage area and a bruise on C1’s forehead. Per RP, the treating physician is concerned that the injury is “non-accidental” because of C1’s age. LPA interviewed S1-S4 who did not disclose anything happened to C1 on the day in question.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20241122120757

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JOURNEY BEGINS, INC, THE	FACILITY NUMBER: 198018994
	VISIT DATE: 02/19/2025

NARRATIVE

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LPA observed video footage that was obtained by LAPD, Officer Sanchez. LPA did not observe any incidents occur with C1 that may have caused the injury. LPA obtained medical records for C1 indicating there were no injuries sustained from the bruising on C1 ear and forehead. LPA interview P2-P4 who did not disclose any information that corroborates with the allegation above. Per P1, C1 was picked up and bruises were observed on C1’s ear and forehead. Per P1, C1’s ears were red and swollen and were starting to bruise. Per P1, C1 was taken to seek medical attention where the attending physician stated the injury is “non-accidental”. LPA was unable to interview children, as they are all infants and are non-verbal. Per LAPD Officer Sanchez, there is no criminal evidence that this incident occurred at the facility. Per LAPD Officer Sanchez, the police report is not completed and will provide report to LPA at a later date.

Based on interviews with S1-S4, P1-P4 and video surveillance footage, the above allegation is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to the director, Michele Masjedi along with Appeal Rights. A Notice of Site Visit was provided and must be posted for 30 days.

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2025

LIC9099 (FAS) - (06/04)

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