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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019034
Report Date: 07/02/2026
Date Signed: 07/02/2026 10:46:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260515153047
FACILITY NAME:ST. ANNE'S FRITZ BURNS EARLY LEARNING CENTERFACILITY NUMBER:
198019034
ADMINISTRATOR:HERRERA, VERONICAFACILITY TYPE:
830
ADDRESS:155 N. OCCIDENTAL BLVD. FL.#1TELEPHONE:
(213) 381-2931
CITY:LOS ANGELESSTATE: CAZIP CODE:
90026
CAPACITY:18CENSUS: 0DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Ana Marquardt, Sr. Program Manager of School Readiness TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Physical Plant -Staff did not take the necessary steps to keep the facility playground clean and free of residues.
Personal Rights- Staff did not meet the infants' hygiene care needs.
INVESTIGATION FINDINGS:
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On Thursday, June 2, 2026, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to deliver findings to the above facility. LPA Perry met with Ana Marquardt, Sr. Program Manager of School Readiness to whom the reason for today’s visit was explained. LPA Perry was unable to obtain a census of children and staff present at the time of the visit due to the facility being closed. Per Ana Marquardt, Sr. Program Manager of School Readiness there are a total of 16 children currently enrolled.

During the course of the investigation, LPA Perry conducted interviews with staff and parents. LPA Perry obtained and reviewed relevant documents including, but not limited to facility roster, personnel report, parent handbook and other pertinent documents.

Allegation 1: Staff did not take the necessary steps to keep the facility playground clean and free of residue.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20260515153047
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ST. ANNE'S FRITZ BURNS EARLY LEARNING CENTER
FACILITY NUMBER: 198019034
VISIT DATE: 07/02/2026
NARRATIVE
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Per the reporting party they alleged that, “The playground is adjacent to a high-traffic roadway which leaves the play equipment and outdoor carpet dark residues from traffic related pollutants. Children are returned to their caregivers with visible black and gray particulate residue on their hands, face, mouth area, clothing, and footwear.” During the interview with the Reporting Party it was stated that child frequently returns home from the facility with dirty shoes and clothing after outdoor play activities. The reporting party indicated that the playground entrance is located off a busy street and is accessed by a gate then walking up a ramp and through an additional gate. The reporting party further stated that children wash their hands upon arrival; however, reported observing child’s hands dirty during drop-off and pick-up times and expressed concern that child’s shoes are consistently dirty when returning home from care.

LPA Perry conducted parent interviews, and no disclosers were made pertaining to the above allegation.

LPA Perry interviewed Staff #1, Staff #2, and Staff #3 regarding the allegation. All staff interviewed stated that the facility completes a Daily Cleaning, Sanitizing, and Disinfecting Log, which covers various areas throughout the facility, including classrooms, playground areas, and exterior spaces. Staff further stated that Daily Classroom Reviews are conducted in both the morning and afternoon prior to children's arrival and after children leave to ensure the facility remains clean and safe. All staff interviewed corroborate that these inspections are completed daily and that if dust, dirt, or debris is observed throughout the day, staff immediately clean the area. Staff stated that parents are encouraged to provide an extra set of clothing for their children as outdoor activities, sensory play, and other learning activities may cause clothing to be dirty. Staff further stated that the Parent Handbook advises families to send children in clothing that may become dirty during play and learning activities. Staff #1 and Staff #2 stated that if excessive dirt or dust is observed in the playground area, management is notified so that additional cleaning measures, including power washing, can be scheduled. Staff reported that power washing of the playground is routinely conducted monthly and may be conducted sooner if needed.

LPA obtained a declaration from Site Supervisor, Maria Hernandez, who stated, "Staff continue to monitor the classroom and facility to ensure the health, safety, and well-being of all children in care." Additionally, LPA interviewed the Site Supervisor, who provided statements consistent with staff interviews. The Site Supervisor stated that cleaning procedures are completed both in the morning and afternoon, documented on required forms, and maintained by the facility. The Site Supervisor further stated that no concerns have been reported regarding children experiencing respiratory illnesses related to the playground or outdoor environment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20260515153047
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ST. ANNE'S FRITZ BURNS EARLY LEARNING CENTER
FACILITY NUMBER: 198019034
VISIT DATE: 07/02/2026
NARRATIVE
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During the course of the investigation, LPA Perry obtained and reviewed copies of the facility's Cleaning, Sanitizing, and Disinfecting Logs, which documented daily cleaning activities. LPA also reviewed the facility's Daily Classroom Review forms, which include inspections of playground and outdoor spaces. The forms require staff to document whether play areas are free of hazardous conditions, including broken glass, sharp objects, debris, and other safety concerns. Additional review items include verification that play areas are clean and ready for use, gates are secure, sandboxes are maintained, walkways and ramps are free of debris, trash containers are properly maintained, exterior electrical outlets have covers, exterior playground are free of trash, and drinking water is available to children. LPA also obtained a declaration from Maintenance Employee Michael Groves who stated, "Power washing was conducted for the Fritz Burns facility prior to opening the center. Opening day was scheduled for April 13, 2026, playground was power washed on March 25, 2026 and once again on April 8, 2026. Playgrounds are power washed once a month."

Throughout the investigation, LPA Perry observed the facility to be clean and well maintained both indoors and outdoors. LPA inspected the playground equipment and toys and did not observe any black residue, excessive dirt, or hazardous conditions. LPA did touch the playground equipment and floor and did not observe any residue. LPA observed children actively engaged in outdoor play activities, including activities that may result in children becoming temporarily dirty through normal play; however, LPA did not observe children with excessively dirty hands, faces, or clothing. LPA observed children washing their hands prior to transitioning back into the classroom and observed consistent hand washing practices throughout the day. Teachers were observed to have wipes available and extra clothing available for children when needed. LPA observed that the playground surface beneath the play structure consists of a granulated blue rubber material. LPA physically inspected the surface and did not observe any residue transferring upon the touch. LPA further observed that parents enter the facility through a secured gate located off Counsil proceed up a ramp, and enter through a second secured gate requiring staff access. LPA noted that the playground is located on an elevated level away from direct street traffic. During observations, LPA did not observe or find any toxic pollutants, unusual odors, excessive dust, or environmental conditions that would pose a health concern.

Allegation 2: Staff did not meet Infants’ hygiene needs.

Per the reporting party they alleged that, “Outdoor play occurs immediately prior to meal time and R.P. is concerned of potential indirect ingestion of environmental contaminants due to insufficient immediate hygiene procedures following outdoor activities. Adequate and consistent hand washing and face-cleaning procedures with soap and water following outdoor play have not been observed or are not consistently implemented.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20260515153047
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ST. ANNE'S FRITZ BURNS EARLY LEARNING CENTER
FACILITY NUMBER: 198019034
VISIT DATE: 07/02/2026
NARRATIVE
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RP states that children have been observed exhibiting mild respiratory symptoms, including frequent sneezing and allergy-like reactions, which may be consistent with repeated exposure to airborne particulate matter. During the interview with the Reporting Party is was stated that during an interview conducted with the Reporting Party (RP), it was additionally stated that, during drop-off, parents are required to wash their child’s hands prior to entering the facility. The RP stated that they have not discussed their concerns with the facility director. The RP further stated that they have never personally observed children transition directly from outdoor play to eating, as they are not present at the facility throughout the entire day. The RP reported concerns regarding respiratory symptoms; however, when asked whether medical attention was sought for those symptoms, the RP stated that no medical attention was sought.

LPA Perry conducted parent interviews, and no disclosers were made pertaining to the above allegation.

During staff interviews, all staff stated that they have not observed any children displaying respiratory illnesses, watery eyes, or allergy-like symptoms while in care. Staff further stated that if a child becomes dirty during outdoor play, the child is cleaned up and changed into clean clothing if necessary. Staff also reported that frequent hand washing is practiced throughout the day. Staff #2 and Staff #3 stated that there was a recent concern raised by a parent regarding a child appearing dirty after outdoor play. Staff explained that it is normal for children to become dirty while playing outside and that, once children return indoors, staff ensure they are cleaned up before continuing with their daily activities. During an interview with the Site Supervisor, it was stated, per written declaration: “At this time, there have been no reported complaints regarding black residue or particles within the program environment. Additionally, no children have returned home with black particles on their clothing, belongings, or person. There have also boon no concerns, reports, or observed cases related to respiratory Illnesses, irritation, or ingestion of contaminants associated with the environment.”

During the course of the investigation, LPA Perry observed staff consistently implementing hand washing practices throughout the day. LPA also observed that children were clean and that each child had extra clothing available in their cubbies in the case they became dirty during the day. Additionally, LPA did not observe any children displaying signs or symptoms of respiratory illness or allergy-like symptoms. LPA also reviewed recent incident reports and did not identify any reports documenting respiratory illnesses or allergy-like symptoms involving children in care.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20260515153047
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ST. ANNE'S FRITZ BURNS EARLY LEARNING CENTER
FACILITY NUMBER: 198019034
VISIT DATE: 07/02/2026
NARRATIVE
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Based on interviews conducted, records reviewed, declarations obtained, and observations made throughout the investigation, there is insufficient evidence to support the allegations. Although the reporting party had concerns regarding children's clothing and shoes becoming dirty following outdoor play, LPA observed that the facility maintains documented cleaning procedures, conducts regular inspections of the playground and exterior areas, and provides appropriate supervision and hygiene practices. Therefore, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with the facility representative, Ana Marquardt, Sr. Program Manager of School Readiness . A copy of this report was provided, and Applicant/Licensee Rights, including appeal rights, were discussed and provided.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5