198019133-7-20-2026-33-CC-VMGA-DW72HA-20260720172426

Community Care Licensing

FACILITY EVALUATION REPORT

Facility Number: 198019133
Report Date: 07/20/2026
Date Signed: 07/20/2026 05:24:37 PM

Document Has Been Signed on 07/20/2026 05:24 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME:	FLORES FAMILY CHILD CARE		FACILITY NUMBER:	198019133
ADMINISTRATOR/ DIRECTOR:	MARIA FLORES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 652-2872
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91733
CAPACITY: 14	TOTAL ENROLLED CHILDREN: 10	CENSUS: 7	DATE:	07/20/2026
TYPE OF VISIT:	Case Management - Incident	UNANNOUNCED	TIME VISIT/ INSPECTION BEGAN:	09:45 AM
MET WITH:	Maria Flores		TIME VISIT/ INSPECTION COMPLETED:	05:45 PM

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Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced Case Management Incident inspection at the above facility on 07/20/26 at 9:45 a.m. The purpose of this inspection is to follow up on an incident that was reported to the Department within 24 hours. At 9:50 a.m., LPA met with licensee Maria Flores and census was taken. Present during the inspection were licensee’s assistant (S2).

During this inspection, LPA interviewed Staff 1 (S1) thru 2 and child 2 (C2) thru 3. LPA reviewed C1 file and obtained a copy of the children’s roster.

On 07/14/26 at 7:30 a.m., the mother of C1 informed the licensee that the father of C1 would be sending her a text message and that the text message sent may be rude/harsh; however, the mother of C1 did not provide any details of the reason for the text message.

LPA conducted an interview with S1 who disclosed that on 07/14/26 the mother of C1 informed her that the father of the child would be sending a text message; however, details of the context of the message were not provided. Per S1, they stated ok and that the father had every right to make contact. S1 received the father’s text message on 07/15/26 where the father is alleging that C1 personal rights were violated while in care. According to the father of C1, S2 inappropriately disciplined the child; however, dates or time where not provided. Per S1, the father’s text message sounded harsh. According to S1, they reviewed camera footage on 07/14/26 and 07/15/26 but did not observe S2 inappropriately disciplining C1 or any child in care. Per S1, they review video footage daily once children are gone and has not observed any inappropriate discipline or inappropriate interactions between staff and children. S1 also stated that on 07/14/26 the mother of C1 disclosed that due to the allegations made by the child, the last day of care would be 07/28/26 and thanked S1 for everything.
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Ana Chico
Veronica Martinez-Garza
	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)

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California Health & Human Services Agency

California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:

Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.

Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: FLORES FAMILY CHILD CARE	FACILITY NUMBER: 198019133
	VISIT DATE: 07/20/2026

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According to S1, C1 was in care for almost two years and there were no previous incidents or accidents involving C1 with other children in care or that inappropriate discipline occurred while in care. Per S1, they did not observe any marks, bruises, or any change in skin color on C1 while in care and confirmed that C1 was disenrolled effective 07/15/26.

Interviews conducted with S2 revealed and corroborated that on 07/15/26 the father of C1 sent a text message to S1 regarding an allegation of inappropriate discipline. According to S2, they denied inappropriately disciplining C1 while in care and denied that the child sustained any injuries while in care. S2 also denied observing any marks, bruises or changes in the child’s skin color and corroborated that C1 last day in care was on 07/15/26. S1 and S2 revealed that the method of disciplining children is by redirecting children to other activities; however, if that doesn’t work children are guided to the library area where they can sit down, read a book of their choice, and rest their bodies. According to S1 and S2, there is no specific time on how long children are in the library area since children usually rest their bodies and notify staff when they are ready to go back to an activity.

LPA interviewed C2 who made no disclosures and attempted to interview C3 who declined LPAs interview. LPA will return to interview other children at a later day.

LPA reviewed the text messages sent by the parents of C1 and the child’s file. LPA observed that in May 2025 C1 had an incident where the child sustained a scratch on their eye while fighting for the same toy with another child; however, LPA didn’t observe other incident reports on file.

At this time, the facility is in compliance with California Title 22 Regulations. Therefore, there are no deficiencies being issued today.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the licensee Maria Flores.

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NAME OF LICENSING PROGRAM MANAGER: Ana Chico
NAME OF LICENSING PROGRAM ANALYST: Veronica Martinez-Garza
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC809 (FAS) - (06/04)

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