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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019171
Report Date: 06/09/2025
Date Signed: 06/09/2025 10:31:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250502095206
FACILITY NAME:BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTRFACILITY NUMBER:
198019171
ADMINISTRATOR:CECILE KEATLEYFACILITY TYPE:
850
ADDRESS:2215 E. ALCAZAR ST.TELEPHONE:
(323) 405-6400
CITY:LOS ANGELESSTATE: CAZIP CODE:
90033
CAPACITY:84CENSUS: 67DATE:
06/09/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Cynthia Meza, DirectorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Neglect / Lack of supervision: Facility staff left daycare child unattended
INVESTIGATION FINDINGS:
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On Monday, May 9, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced visit to the above facility to deliver complaint investigation findings. LPA Perry met with Cynthia Meza, Director and LPA Perry explained the purpose of the visit. A total of 67 children were observed to be in care at the time of the inspection.

During the course of the investigation LPA Perry obtained but not limited to, Personnel records, Childcare roster, Parent handbook, Staff declarations and LPA conducted interviews with staff and parents.

Allegation: Facility staff left daycare child unattended .

The R.P. alleges they witnessed, “on Tuesday, April 29, 2025, past 10 AM, that a child that must be around two years old was running back and forth on the street sidewalk alone, looking confused and lost
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20250502095206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTR
FACILITY NUMBER: 198019171
VISIT DATE: 06/09/2025
NARRATIVE
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for several minutes. I witnessed a child going toward their school when an adult ran after him, while another individual in front was able to pick up the child and handed them to a teacher inside the yard.” As well as the Co-Complainant stated, “On April 29, 2025, around 10 AM, I observed a two-year-old male child walking and wandering outside of the facility for approximately five minutes. A teacher immediately opened the gate and brought the child back inside. I was also informed that the director did not want to report this incident to licensing.” LPA Perry was unable to contact the R.P. as well as unable to contact the co-complainant due to being anonymous.

Interviews with facility staff confirmed that Child #1 did exit the facility’s preschool yard unsupervised. Staff #3 and Staff #4, who were assigned to supervise that area during outdoor time, stated they did not observe the child leaving. It wasn’t until Staff #5, who was located in the infant yard saw child #1 on the sidewalk that the situation became known. Staff#2 stated that while they were in their class, one of their students pointed outside the window indicating that they saw a child outside of the facility. Staff #2 stated that while they did see a child come in and out of their view due to obstructions, outside of the facility premises they did not recognize the child of being one of their children until they peeked outside the classroom door and heard S#3 scream, when they noticed and realized it was C#1. Staff #5 reacted immediately from the infant yard, dropping the facility iPad (timestamp at 10:16 AM) and retrieving the child. Staff #5 described the child as appearing sad, upset, and at risk of stepping off the sidewalk. The child was returned unharmed to Staff #3 and Staff #4 inside the preschool yard. Staff #1 acknowledged that the incident did happen and was not reported to the Department. S#1 stated that an internal review was conducted and concluded that staff maintained supervision. However, after review of those documents, no disclosures by staff stated that they witnessed the child leaving the yard until after the fact.

Parent interviews made no disclosures pertaining to the above allegation. All parents disclosed that they have no issues with the facility and are very satisfied with the facility. No parent concerns regarding supervision or safety.

During the LPA’s inspection, it was determined that the child #1 exited through the emergency exit door in the preschool yard. Which has an alarm, and when C#1 exited it did not go off. It was stated that that day the alarm was not functioning properly. A yarn had been temporarily tied to the door following the incident, and staff confirmed that they installed a metal bar to block access to the door latch as a corrective measure. The child’s scheduled outdoor playtime was from 9:30 AM to 10:30 AM. The child was observed outside in the play yard from 10:08am-10:38 AM, and the exact duration of time the child was unsupervised outside of the facility could not be confirmed. According to interviews
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20250502095206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTR
FACILITY NUMBER: 198019171
VISIT DATE: 06/09/2025
NARRATIVE
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conducted Child #1 was obtained at around 10:16am outside of the facility. LPA did not observe this incident to be reported to CCLD per file review and staff interviews.

Based on interviews conducted and documentation obtained, regarding the above allegation that Child#1 exited the facility unsupervised through an emergency door in the preschool play yard and the incident was not reported to CCLD, as required by Title 22 Regulations, which has been determined that the allegation has been deemed SUBSTANTIATED. A finding of Substantiated means that the preponderance of evidence standard has been met. California Code of Regulations (Title 22 Division & Chapter), The deficiency listed is being cited in accordance with California Code of Regulations Title 22. One type A deficiency is being issued today. As well as One type B deficiency is being issued today. Please see attached LIC 809-D for citations. Deficiencies that are being cited need to be cleared to protect the children’s health & safety. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC9224) shall be in each child’s file, acknowledging receipt.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were given and explained. LPA also provided Title 22 Regulations print out of deficiencies issued. Exit interview conducted, report provided to Cynthia Meza, Director.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20250502095206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTR
FACILITY NUMBER: 198019171
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/11/2025
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections...
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Cynthia Meza, Director stated she will conduct an all staff meeting to go over the Responsibility for providing Care and Supervision and provide LPA will meeting agenda, along with staff signatures of those attended by POC date to LPA Perry.
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Supervision shall include visual observation. This requirement is not met as evidence by: child #1 exited through the emergency exit door with no supervision in the preschool yard, which poses an immediate risk to the health and safety of the children in care.
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Cynthia Meza, Director also stated that the latch to the door was made so it would be inaccessable to children and this was completed on May 22, 2025. LPA did observe the addidtion of a metal covering. Per director for on going supervision staff will be communicating to eachother on adjusting to the childrens choices on areas and providing 100% supervision in whatewver area they are in.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20250502095206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTR
FACILITY NUMBER: 198019171
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2025
Section Cited
CCR
101212(d)(1)(c)
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101212(d)(1)(C)...a report shall be made to the Department... within the Department's next working day and during its normal business hours... following the occurrence of such event.(1) Events reported shall include the following:(C)Any unusual incident... This requirement is not met as evidenced by:
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Per Director, Cynthia Meza, all staff will watch the video "Child Care Reporting Requirements" at ccld.childcarevideos.org and will submit a summary of the video to LPA. Cynthia Meza, Director will submit LIC624 form to report the incident.
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Based on interviews and record review, the licensee did not comply with the section cited above as the facility did not report to the Department the Unususal Incident of child #1 exited through the emergency exit door with no supervision in the preschool yard, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5