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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019321
Report Date: 01/06/2025
Date Signed: 01/06/2025 03:13:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2024 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241114103949
FACILITY NAME:ESGVJCC KOKORO NO SATO INFANT CENTERFACILITY NUMBER:
198019321
ADMINISTRATOR:PEARL OMIYAFACILITY TYPE:
830
ADDRESS:1203 WEST PUENTE AVENUETELEPHONE:
(626) 960-2566
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:16CENSUS: 7DATE:
01/06/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Pearl Omiya, Director TIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Admission Agreement- Staff deny parent/guardian entry into the facility
Qualifications- Licensee does not provide proper training to staff
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to present the findings of the complaint. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Pearl Omiya, Director. LPA went on a tour of the facility indoors and out, staff names were documented and children census were taken.

During the course of this investigation, LPA conducted Interviews, received and reviewed documents.

Admission Agreement- Staff deny parent/guardian entry into the facility. Per reporting party, the school limits parents for visiting/picking up kids from 10:30 am to 2:30 PM, the reason they gave us is that period of time all the kids are taking nap. Per LPA review of the parent handbook, the facility has an open door policy, however the facility has informed parents by email that they recommend or suggest that children not be picked up or dropped off during the hours of 10 AM- 2PM because children are eating, napping or doing activities. Per Pearl, the director, parents are welcome any time, they just placed the....
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20241114103949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ESGVJCC KOKORO NO SATO INFANT CENTER
FACILITY NUMBER: 198019321
VISIT DATE: 01/06/2025
NARRATIVE
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recommendation/suggestion to help with the children, so they are not interrupted during those times. The complainant felt like the school gets upset at them for picking up there child during that time even if the child has a doctor appointment, and the school will send them a reminder text the next day saying try not to do that, they appreciate if you don't. Complainant felt like it was the school was prioritizing the school's flexibility and not the parents schedule. Complainant stated your still allowed to pick up but they make you feel bad about it.

Qualifications- Licensee does not provide proper training to staff. Per reporting party, teachers are nice but the staff lack professional training. Complainant stated she had gave a suggestion and wanted to donate some cushion materiel due to the fact of her child obtaining injuries while in care and it was stated to her that no matter what she donates a child will still get hurt. Parent felt that the staff needs training on how to communicate with parents. Per interviews it was stated that the staff member does need training on communication with parents and has been working on it.

The following deficiency(s) listed on the attached LIC 9099D (deficiency page) is being cited in accordance with California Code of Regulations Title 22. Deficiencies that are being cited need to be cleared to protect the children’s health & safe.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Consultation was conducted on this date

Exit interview conducted and report was reviewed with Pearl Omiya, Director.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20241114103949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ESGVJCC KOKORO NO SATO INFANT CENTER
FACILITY NUMBER: 198019321
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/17/2025
Section Cited
CCR
101219(f)
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Admission Agreements: The licensee shall comply with all terms and conditions set forth in the admission agreement. The facility has an open door policy, however the facility has informed parents by email that they suggest/ recommend that children not be picked up or dropped off during the hours of 10 AM- 2 PM
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Director states she will update the Admission Agreement to reflect any new updates to their policy and regarding information emails sent to parents and staff. All updates will be sent to the department by the POC date of 1/17/2025
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due to children daily activities. This requirement was not met as evidenced by, No updates to the parent handbook regarding time change or emails of information that provide suggestions/recommendations. This poses a potential health and safety risk to children in care
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Type B
01/17/2025
Section Cited
CCR
101216(e)(3)
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Personnel Requirements: All personnel shall be given on-the-job training in the areas listed below, or shall have related experience that demonstrates knowledge of and skill in those areas. Such training or experience shall be appropriate to the job assigned and shall be evidenced by safe and effective
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Director states will have all staff complete training on communications with adults and children. Director states will send training agenda with staff sign in/out of who attended the training and what was taught and learned at the training.
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job performance. (3)Provision of child care and supervision, including communication. This requirement was not met as evidenced by: Staff did not communicate appropriately with parent regarding suggestions and ideas to help the school. This poses a potential health and safety risk to children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
LIC9099 (FAS) - (06/04)
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