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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019401
Report Date: 02/26/2025
Date Signed: 02/26/2025 03:39:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250224101031
FACILITY NAME:RIGHT AT SCHOOL EARLY LEARNING CENTERFACILITY NUMBER:
198019401
ADMINISTRATOR:WENDY VANDERPOORTFACILITY TYPE:
850
ADDRESS:1900 BELLA VISTATELEPHONE:
(951) 206-9675
CITY:ARCADIASTATE: CAZIP CODE:
91007
CAPACITY:80CENSUS: 18DATE:
02/26/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Anthony Davis - Area ManagerTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is operating out of Ratio
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Nolan Tcheng and Diana Ortiz conducted an unannounced initial inspection of a complaint investigation. Upon arrival at 1:40pm, LPAs met with Area Manager Anthony Davis, to whom the purpose of the inspection was explained. A tour of the facility was provided. There were children present during the time of inspection. Census was taken. There were 18 children with 4 staff members. During the inspection, LPA conducted interviews with three staff members. Information from the complainant indicates that the facility operating out of ratio. During today's interviews, it was disclosed that the facility has been operating out of ratio due to staff shortage. All interviews corroborated the deficiency. Ratios of 15 children to 1 teacher and 13 children to 1 teacher were disclosed to licensing staff.

Based on LPA interviews that were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 101216.3 Teacher-Child Ratio), are being cited on the attached deficiencies page.”
REPORT CONTINUES PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20250224101031
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: RIGHT AT SCHOOL EARLY LEARNING CENTER
FACILITY NUMBER: 198019401
VISIT DATE: 02/26/2025
NARRATIVE
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LPA Tcheng informed Area Manager that this report dated 02/26/2025 documents one Type A citation, which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, and personal rights of children in care.

Also, LPA Tcheng informed the Area Manager to provide a copy of this licensing report dated 02/26/2025, that documents any Type A citation, to parent/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Area Manager Anthony Davis, at 3:40pm. Plan of corrections developed and Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20250224101031
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: RIGHT AT SCHOOL EARLY LEARNING CENTER
FACILITY NUMBER: 198019401
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/27/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

This requirement is not met as evidenced by:
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Per Area Manager, staff will be hired and brought in to meet teacher-child ratios. Facility will submit chart for each class noting which staff will be assigned and how many enrolled children there are. Staff Schedules will also be provided to LPA.
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Based on interview, Licensee did not ensure that the facility is maintaining proper Teacher-Child ratio with teachers being disclosed as having to supervise more than 12 children at a time. This is an immediate risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3