198019427-8-29-2024-33-CC-BVON-DAUBA4-20241108235337

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019427
Report Date: 08/29/2024
Date Signed: 08/29/2024 06:17:13 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2024 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240820152626

FACILITY NAME:	CARRILLO FAMILY CHILD CARE		FACILITY NUMBER:	198019427
ADMINISTRATOR:	BLANCA LIDIA CARRILLO		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 374-1633
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	14	CENSUS: 10	DATE:	08/29/2024
		UNANNOUNCED	TIME BEGAN:	02:35 PM
MET WITH:	Licensee, Blanca Carrillo		TIME COMPLETED:	06:30 PM

ALLEGATION(S):

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The licensee is operating outside the terms of the license.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced Complaint inspection visit to the above facility. LPA arrived at approximately 2:35 pm and knocked on both the daycare door on the side of the home and the front door of the home repeatedly. LPA also rang the doorbell several times. As there was no answer, LPA called the licensee at 2:41 pm and as the licensee did not answer the call, LPA left a voicemail. At approximately 2:45 pm, LPA observed licensee, Blanca Carrillo, park her car outside her home and she and 2 school age children with backpacks exited the vehicle. LPA greeted the licensee and told licensee LPA had tried to call her and licensee stated she was picking up the children from school and didn’t hear the call. Licensee, Child #1, Child #2, and LPA then entered the home. LPA told the licensee the reason for the visit was due to a complaint received by the Department. Licensee guided LPA on a tour of the facility. Census was taken. There were 8 children, aged 1-4 years on the back patio with licensee’s assistant, plus the 2

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240820152626

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CARRILLO FAMILY CHILD CARE	FACILITY NUMBER: 198019427
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/29/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 08/30/2024 Section Cited CCR 102416.5(e)	1 2 3 4 5 6 7	Staffing Ratio & Capacity 102416.5(e) If no assistant is present at a Large Family Child Care Home, licensee shall comply with the capacity req for a Small Family Child Care Home as specified in subsections (b) and (c). This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee states she and assistant will review staffing ratio and capacity regulation and provide written plan to maintain ratio. Plan will be submitted to LPA by 9/5/24.
	8 9 10 11 12 13 14	Based on observation and interview, the facility did not comply with the section cited above as Assistant was caring for 8 children aged 1-4 years with no other adult or child age 6 or above which poses an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240820152626

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CARRILLO FAMILY CHILD CARE	FACILITY NUMBER: 198019427
	VISIT DATE: 08/29/2024

NARRATIVE

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school-age children the licensee had brought into the home. LPA recorded the names and ages of the 8 children that were in the home alone with the assistant, and the 2 school-age children the licensee had just picked up from school. LPA explained to licensee that she was operating out of ratio, and licensee stated she was unaware that 2 school age children needed to be present and thought the 2 school-age children only needed to be on the roster. LPA told licensee that LPA had discussed the ratio requirements previously with the licensee as licensee was previously cited for being out of ratio less than a year ago. LPA discussed ratio regulations again with licensee and provided another capacity handout to licensee.
During the visit, LPA conducted interviews with licensee and LPA Roxana Lopez conducted a telephone interview with licensee’s assistant, Staff #2 (S2), as S2 is Spanish speaking and LPA Lopez is certified by the Department to speak Spanish while conducting interviews. LPA Babcock also obtained supporting documentation in the form of completed declarations from licensee and S2, and pictures of the facility children’s roster (LIC 9040).

Allegation #1: The licensee is operating outside the terms of the license.
According to the allegation, licensee’s assistant is often left alone in the home and the facility is out of ratio. LPA Babcock observed the licensee was out of ratio on 8/29/24 as there were 8 children, aged 1-4, in the care of S2 alone and there were no school-age children or children aged 6 or above present.

This agency has investigated the complaint alleging Licensee is operating outside of the terms of the license. Based on LPA’s observations and interviews which were conducted, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1 are being cited on the attached LIC9099D.

LPA Lilli Babcock informed licensee Blanca Carrillo that this report dated 8/29/24 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240820152626

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CARRILLO FAMILY CHILD CARE	FACILITY NUMBER: 198019427
	VISIT DATE: 08/29/2024

NARRATIVE

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Also, LPA Lilli Babcock informed the licensee to provide a copy of this licensing report dated 8/29/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Licensee, Blanca Carrillo.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024

LIC9099 (FAS) - (06/04)

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