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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019427
Report Date: 09/27/2024
Date Signed: 09/27/2024 01:25:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240820152626
FACILITY NAME:CARRILLO FAMILY CHILD CAREFACILITY NUMBER:
198019427
ADMINISTRATOR:BLANCA LIDIA CARRILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 374-1633
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:14CENSUS: 7DATE:
09/27/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee, Blanca CarilloTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Child sustained diaper rash due to neglect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegation. A COVID risk assessment was conducted. LPA met with Licensee, Blanca Carrillo, to whom the reason for the visit was explained. Licensee guided LPA on a tour of the facility. LPA observed seven (7) children, Licensee, and Licensee’s assistant at the facility during this inspection.

During this investigation LPA conducted interviews with Licensee, Licensee’s Assistant, and six (6) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to a copy of the Facility Roster (LIC 9040).

Allegation: Child sustained diaper rash due to neglect

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20240820152626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CARRILLO FAMILY CHILD CARE
FACILITY NUMBER: 198019427
VISIT DATE: 09/27/2024
NARRATIVE
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The complaint alleges a child sustained a diaper rash while in care. During interviews conducted, Parent #1 (P1) stated their child developed a diaper rash at the facility on at least two occasions within a six-month timeframe. P1 stated they did not send their child to the facility with a diaper rash, but they did return home with a diaper rash on at least two occasions within a six-month period.

Based on the information gathered, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Chapter 1 are being cited on the attached 9099D.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Licensee, Blanca Carrillo.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20240820152626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CARRILLO FAMILY CHILD CARE
FACILITY NUMBER: 198019427
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/25/2024
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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Licensee states staff will meet all childrens needs by checking children's diapers every 30 minutes throughout the entire day, and note on diaper log whether the diaper was dry, wet, or bowel movement (bm). Licensee stated she will submit a facility diapering and toileting procedure to LPA.
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Based on interviews conducted, at least 1 child received a diaper rash while at the facility at least twice in a six month period, which poses a potential health and safety risk to children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240820152626

FACILITY NAME:CARRILLO FAMILY CHILD CAREFACILITY NUMBER:
198019427
ADMINISTRATOR:BLANCA LIDIA CARRILLOFACILITY TYPE:
810
ADDRESS:15902 NORCREST DRTELEPHONE:
(626) 374-1633
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:14CENSUS: 7DATE:
09/27/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee, Blanca CarilloTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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The licensee is absent from the facility for more than 20% of the hours of operation.
Children sit in high chairs all day.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. A COVID risk assessment was conducted. LPA met with Licensee, Blanca Carrillo, to whom the reason for the visit was explained. Licensee guided LPA on a tour of the facility. LPA observed seven (7) children, Licensee, and Licensee’s assistant at the facility during this inspection.

During this investigation LPA conducted interviews with Licensee, Licensee’s Assistant, and six (6) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to a copy of the Facility Roster (LIC 9040).

Allegation: The licensee is absent from the facility for more than 20% of the hours of operation

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20240820152626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CARRILLO FAMILY CHILD CARE
FACILITY NUMBER: 198019427
VISIT DATE: 09/27/2024
NARRATIVE
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The complaint alleges the licensee is at the home in the morning but leaves the home throughout the day and licensee is never there when reporting party comes at random times to pick up their child. During interviews, Parent #1 (P1) stated they don’t usually come in the door and are usually “greeted by the assistant and licensee may have been there and P1 just didn’t see her”. Parent #3 (P3) stated licensee “is picking up kids sometimes”, and Parent #2, #4, #5, and #6 stated yes when asked if the Licensee is generally at home when they drop off and pick up their children. Licensee stated she only leaves the facility to pick up children from school when needed or go to the market. Assistant stated the Licensee is only gone for 10 minutes when she leaves the facility. During licensing visits on 8/29/24, 9/5/24, and 9/27/24, the licensee was at the facility upon arrival by LPA, with the exception of the visit on 8/29/24 when the licensee was picking children up from school and was observed to arrive approximately 10 minutes after LPA arrived at the facility.

Allegation: Children sit in highchairs all day

Complaint alleges the children in care sit in highchairs all day. During interviews conducted the Licensee stated the children are only placed in highchairs during mealtimes. Licensee’s Assistant stated the children have never been placed in highchairs all day. Parents interviewed stated they have only observed children in highchairs during mealtimes.

This agency has investigated the complaints alleging children sit in highchairs all day and the licensee is absent from the facility for more than 20% of the hours of operation. Based upon the evidence as presented above, the allegations have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Exit interview conducted and report was reviewed with Licensee, Blanca Carrillo.
Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5