198019481-3-5-2026-33-CC-BVON-DSB3UF-20260318183325

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019481
Report Date: 03/05/2026
Date Signed: 03/05/2026 02:54:16 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260227133344

FACILITY NAME:	TOMORROWLAND ACADEMY		FACILITY NUMBER:	198019481
ADMINISTRATOR:	CLAIRE CHOU		FACILITY TYPE:	850
ADDRESS:	4126 N PECK RD		TELEPHONE:	(626) 401-2489
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91732
CAPACITY:	98	CENSUS: 50	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Claire Chou, Director		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Kitchen is flooded and is in disrepair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Roxana Lopez conducted an unannounced complaint inspection visit to the above facility. Complaint was received on 2/27/2026. LPA met with Assistant Director Cythia Yang to whom the purpose of visit was explained- tour was given. Director Claire Chou arrived at the facility around 9:45 am and took over the inspection. Census was taken- Per Director they have 81 children enrolled.

During the visit, LPA conducted interviews with staff and obtained supporting documentation in the form of a children’s roster (LIC 9040), personnel report and other supporting documentation.

Per initial complaint report, the complainant reported that they observed a male chopping food in the kitchen, the kitchen light was off, but they could see that the floor was really wet. Per complainant, they observed a plumbing truck and are concerned that meals are being prepared in a kitchen with plumbing issues.
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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20260227133344

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOMORROWLAND ACADEMY	FACILITY NUMBER: 198019481
	VISIT DATE: 03/05/2026

NARRATIVE

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During staff interviews- Staff # 1-3 corroborated that there was a slow drain issue in the kitchen- that has been fixed. Per Staff # 1 they did not report the plumbing issue to parents because they did not want to worry parents and the issue was fixed. Additionally, they did not report to department because they were not aware it was a reporting issue. Per Staff # 1 & 3 when dishes were being washed water was coming out of the drain, but it did not affect meal preparation or storage. Per Staff # 3, the water coming out of the drain depended on how much water was being used when washing the dishes and they would mop the kitchen after they were done. Additionally staff # 1-3 corroborated that the since the issue was fixed they do not have a problem when washing the dishes.

During inspection LPA observed the kitchen to be dry. LPA turned the kitchen faucets on and left them running- LPA did not observed any issues with the drain.

This agency has investigated the complaint alleging kitchen is flooded and is in disrepair. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiency listed on the attached LIC 9099D (deficiency page) is being cited in accordance with California Code of Regulations Title 22. Deficiency that is being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee- Director Claire Chou
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20260227133344

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOMORROWLAND ACADEMY	FACILITY NUMBER: 198019481
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/05/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/13/2026 Section Cited CCR 101212(d)(1)(c)	1 2 3 4 5 6 7	101212 Reporting Requirements(d) Upon the occurrence... any of the events specified in (d)(1)... shall be made to the Department... next working day... a written report... shall be submitted within 7 days(C) Any unusual incident	1 2 3 4 5 6 7	Per Director, they will be reviewing the reporting requirements and will submit a written statement of what they understood and how they will mantain compliance by POC due date of 3/13/2026.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on interviews the facility did not report the plumbing issue in the kitchen to the depatrment which is a potential health and safety risk for children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3