198019481-7-16-2026-33-CC-BVON-DWDPW8-20260727114018

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019481
Report Date: 07/16/2026
Date Signed: 07/16/2026 04:03:41 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260605081803

FACILITY NAME:	TOMORROWLAND ACADEMY		FACILITY NUMBER:	198019481
ADMINISTRATOR:	CLAIRE CHOU		FACILITY TYPE:	850
ADDRESS:	4126 N PECK RD		TELEPHONE:	(626) 401-2489
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91732
CAPACITY:	98	CENSUS: 54	DATE:	07/16/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Assistant Director Cynthia Yang		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff are not ensuring equipment used by children is maintained in good condition
Staff are not ensuring that facility is maintained clean

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 7/16/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 06/05/26. LPA met with Facility Representative Assistant Director, Cynthia Yang to whom the purpose of the inspection was announced. Census was taken- Per facility representative there are 88 children enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters, personnel report and other documentation.

Per initial complaint report, the complainant reported that (1) Staff are not ensuring equipment used by children is maintained in good condition- as they are broken toys/ materials inside and outside of the facility and (2) Staff are not ensuring that facility is maintained clean- as toys, mats, rugs are not cleaned. Complainant was not available for interview for additional information. ------------- pg. 1 of 2 ---------------

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 33-CC-20260605081803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOMORROWLAND ACADEMY	FACILITY NUMBER: 198019481
	VISIT DATE: 07/16/2026

NARRATIVE

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in regard to allegations : (1) Staff are not ensuring equipment used by children is maintained in good condition and (2) Staff are not ensuring that facility is maintained clean. Staff # 1- 10 corroborated that toys/materials are sanitized daily inside and outside and if there are any toys/materials that need to replaced they are thrown out and new ones are requested. Staff # 7 disclosed that toys are sanitized daily the box is covered with a plastic and there is a note stating it’s sanitized and who sanitized them. Per Staff # 1 and # 4 rugs are cleaned every six months.

LPA conducted interviews with children: During children interviews: 3 out of 3 children disclosed seeing broken toys- and giving them to teachers for them to fix or throw away.

On this date 7/16/2026 during inspection LPA observed – outdoors toy cars, toy storage and playhouses to have cracks and spider webs. Additionally, LPA observed rugs in the Elephant room to be visibly dirty with black stains around them. Pictures were taken of observations.

This agency has investigated the complaint alleging: Staff are not ensuring equipment used by children is maintained in good condition and Staff are not ensuring that facility is maintained clean. Based on LPA's observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiency listed on the attached LIC 9099D (deficiency page) is being cited in accordance with California Code of Regulations Title 22. Deficiency that is being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Assistant Director Cynthia Yang.
----------------------------------------------------------- pg 2 of 2 --------------------------------------------------------------------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 6

Control Number 33-CC-20260605081803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOMORROWLAND ACADEMY	FACILITY NUMBER: 198019481
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/16/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/17/2026 Section Cited CCR 101239(n)	1 2 3 4 5 6 7	101239 Fixtures, Furniture, Equipment and Supplies (n) Furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts. This requirement is not met as evidenced by.	1 2 3 4 5 6 7	Per Assistant Director they will clean the toys as needed and get rid of what is broken. A work order will be placed to clean the rugs. Pictures will be submitted to LPA by POC due date of 8/17/26.
	8 9 10 11 12 13 14	Based on observations the facility did not comply with section cited above in that LPA observed broken toy cars, playhouses and toy storage outdoors, spider webs on the toys and dirty rugs in the elephant room which poses a potential risk for children in care	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260605081803

FACILITY NAME:	TOMORROWLAND ACADEMY		FACILITY NUMBER:	198019481
ADMINISTRATOR:	CLAIRE CHOU		FACILITY TYPE:	850
ADDRESS:	4126 N PECK RD		TELEPHONE:	(626) 401-2489
CITY:	EL MONTE	STATE:CA	ZIP CODE:	91732
CAPACITY:	98	CENSUS: 54	DATE:	07/16/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Assistant Director Cynthia Yang		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
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3
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5
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9

Staff are not ensuring children are protected from hazards within the facility
Staff are not properly addressing insects within the facility

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
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9
10
11
12
13

An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 7/16/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 06/05/26. LPA met with Facility Representative Assistant Director, Cynthia Yang to whom the purpose of the inspection was announced. Census was taken- Per facility representative there are 88 children enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters, personnel report and other documentation.

Per initial complaint report, the complainant reported that (1) Staff are not ensuring children are protected from hazards within the facility- as closets in classrooms are not locked and accessible to children and (2) Staff are not properly addressing insects within the facility as children have been receiving bug bites. Complainant was not available for interview for additional information. ------------ pg. 1 of 3---------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 6

Control Number 33-CC-20260605081803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOMORROWLAND ACADEMY	FACILITY NUMBER: 198019481
	VISIT DATE: 07/16/2026

NARRATIVE

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In regard to allegation (1) Staff are not ensuring children are protected from hazards within the facility and (2) Staff are not properly addressing insects within the facility.

Staff # 1-11 corroborated that the closets are used to store beds- extra classroom supplies, holiday décor and personal belongings. Additionally- staff corroborated that closets are maintained closed throughout the day and some are locked. Per staff, children do not access the closets and they don’t believe that anything stored in the closets is dangerous for them.

During inspection- LPA Lopez observed all the closets to be closed and some were locked. Facility Representative opened the closets and LPA did not observed any accessible materials that can harm children.

LPA interviewed children: 6 out 6 children interviews corroborated that they do not know what is in the closets – as they are only for teachers and extra supplies.

Regarding allegation # 2 : Staff are not properly addressing insects within the facility. Staff # 1 and # 4 disclosed that earlier in the year there were children with bug bites but they were unsure where they were coming from. Per Staff # 1 the indoor and outdoor were cleaned and sanitized and rugs were cleaned. 6 staff corroborated that they have not heard concerns of bug bites from children or parents. 2 staff corroborated that children come with bug bites from home.

LPA interviewed children: 1 out of 6 children stated having bug bites before- but they didn’t know from where.

LPA conducted interviews with parents. Parent’s statements corroborate that they did not have concerns regarding storage in the classrooms and or concerns with bug bites.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 33-CC-20260605081803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOMORROWLAND ACADEMY	FACILITY NUMBER: 198019481
	VISIT DATE: 07/16/2026

NARRATIVE

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This agency has investigated the complaint alleging: (1) Staff are not ensuring children are protected from hazards within the facility (2) Staff are not properly addressing insects within the facility.

Based upon the evidence as presented above, the allegations: (1) Staff are not ensuring children are protected from hazards within the facility (2) Staff are not properly addressing insects within the facility. have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Assistant Director Cynthia Yang.
--------------------------------------------------------- pg. 3 of 3 -------------------------------------------------------------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

Page: 6 of 6