198019504-8-26-2025-58-CC-RNAO-DNDMZZ-20251113090355

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019504
Report Date: 08/26/2025
Date Signed: 08/26/2025 01:43:13 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Jeanine Lipsey

COMPLAINT CONTROL NUMBER: 58-CC-20250822142056

FACILITY NAME:	OUR VILLAGE PRESCHOOL		FACILITY NUMBER:	198019504
ADMINISTRATOR:	K.HESKE & N.COMBS		FACILITY TYPE:	850
ADDRESS:	720 SO. MAIN STREET		TELEPHONE:	(818) 848-0206
CITY:	BURBANK	STATE: CA	ZIP CODE:	91506
CAPACITY:	70	CENSUS: 62	DATE:	08/26/2025
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Administrator/Director Krista Heske		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

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Staff did not ensure the plumbing was not in disrepair

INVESTIGATION FINDINGS:

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On 8/26/25 at 11am Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for
the purpose of conducting an initial investigation regarding the above allegation. LPA met with Administrator Director Krista Heske and announced the reason for the visit. LPA was lead on tour of the facility, Census was taken, there were 62 children being supervised by 12 teachers.

CLASSROOM #1 (Lady Birds) , 2 teachers and 12 children (2-2.5 years old)
CLASSROOM#2 (Fire Flies) 2 teachers and 10 children (2.5-3 years old
CLASSROOM#3 (Butterflies) 2 teacher and 12 children ( 3 years old)
CLASSROOM#4 (Dragon flies) 2 teacher and 13 children (3-4 years old)
CLASSROOM#5 (Humming Birds) 2 teacher and 15 children (4-5 years old)

LPA conducted an interview with 1 staff obtained copy of the plumbing invoice and made observation of the bathrooms.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250822142056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: OUR VILLAGE PRESCHOOL	FACILITY NUMBER: 198019504
	VISIT DATE: 08/26/2025

NARRATIVE

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were not able to use the restroom in the hummingbird room, but they had 3 other restrooms that they usPertaining to the allegation: Staff did not ensure the plumbing was not in disrepair.

Per Reporting Party (RP), For three days the toilets were backed up, they did not flush and had a bad order.

Staff#1 (S1) disclosed there was a plumbing issue in the Humming Bird room that started on Wednesday 8/20/25 around noon. S1 stated the staff and children's bathroom were clogged and did not flush. The plumbers were called the same day and they arrived at about 1:30pm to work on the issues. The plumbing issues were fixed the same day. S1 stated the children were able to use three other restrooms on campus. The staff was instructed to use the restroom elsewhere and offered to use the restroom next door at a neighbor's home. Per S1 the plumber returned on 8/21/25 the plumber sent a camera down the line to make sure it was clear. On Friday 8/22/25 the Hummingbird class was closed and the remediation team came to dry the floors. They started on Friday and completed on Monday morning before school was opened.

LPA toured all the restrooms and observe all restrooms and sinks. LPA was able to observe the toilets flush with no problem and the water from the sinks come out with no issues. LPA did not observe any water on the floors nor did LPA smell an order.

Based upon evidence obtained during this investigation, the allegation "Staff did not ensure the plumbing was not in disrepair" has been determined to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standards has been met.

Exit interview conducted and report was reviewed with Administrator/Director Krista Heske. Notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250822142056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: OUR VILLAGE PRESCHOOL	FACILITY NUMBER: 198019504
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/26/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/26/2025 Section Cited CCR 101239(e)(4)	1 2 3 4 5 6 7	Fixtures, Furniture, Equipment and Supplies All toilets, handwashing and bathing facilities shall be maintained in safe and sanitary operating condition. This requirement is not met as evidence by:	1 2 3 4 5 6 7	Director had the plumber come and fix the problem and had the Remediation team come and dry the water from the floors.
	8 9 10 11 12 13 14	Based on observation and interview, the licensee did not comply with the section sited above in the bathroom toilet was backed up and did not flush in the Hummingbird room.	8 9 10 11 12 13 14
Type B 09/02/2025 Section Cited CCR 101212(d)(1)(C)	1 2 3 4 5 6 7	Reporting Requirements Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day...Any unusual incident......	1 2 3 4 5 6 7	The Director will submit LIC 624 with the details of what happened to the department by the due date of 9/2/25.
	8 9 10 11 12 13 14	This requirement is not met as evidence by: Based on observation and interview, the licensee did not comply with the section sited above in that the department was not notified of the childrens bathrooms being clogged and inoperable.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

LIC9099 (FAS) - (06/04)

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