198019663-11-30-2022-33-CC-CGUA-CM4NGM-20221214092719

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019663
Report Date: 11/30/2022
Date Signed: 11/30/2022 11:41:08 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2022 and conducted by Evaluator Judy Mora

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20221104152556

FACILITY NAME:	BRIGHT BEGINNINGS PRESCHOOL		FACILITY NUMBER:	198019663
ADMINISTRATOR:	SUSAN ROSALES		FACILITY TYPE:	830
ADDRESS:	3602 WHEELER AVE		TELEPHONE:	(909) 353-9306
CITY:	LA VERNE	STATE: CA	ZIP CODE:	91750
CAPACITY:	24	CENSUS: 17	DATE:	11/30/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Kobi Gonzalez		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff handled day care child in a rough manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Judy Mora conducted an unannounced site inspection on this date to conclude the investigation for the above complaint allegation. LPA met with Assistant Director, Kobi Gonzalez, who guided LPA on a tour the facility at approximately 09:00 AM.

During the course of this inspection and the initial 10 day inspection LPA conducted interviews with staff and other witnesses. LPA conducted visual observations in the toddler room. LPA also obtained a copy of the facility roster and personnel record information from the facility for current and prior staff.

During the course of staff and other witness interviews, information was obtained disclosing that the personal rights of a child was violated when a staff memeber in the toddler classroom handled a child in a rough manner. This was an immediate risk to the health and safety of children in care.

*REPORT CONTINUES ON NEXT PAGE

Substantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Judy Mora	TELEPHONE: (323) 896-6847
LICENSING EVALUATOR SIGNATURE:	DATE: 11/30/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20221104152556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019663
	VISIT DATE: 11/30/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on the available information, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. California Code of Regulations,(Title 22, Division 12 & Chapter Number 1), are being cited on the attached LIC. 9099D.

Upon receipt of this report, the licensee shall post any licensing report documenting a type “A” citation and/or a substantiated complaint. This must remain posted for 30 days during hours of operation. In addition to posting this report, the licensee will also provide copies to the parents of the children in care for up to one year.

A copy of the LIC 9224 - Acknowledgement of Receipt of Licensing Reports was provided.

A notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with Jeni Gonzalez, Executive Director. Appeal Rights explained and provided.

*END OF REPORT, SEE 9099-D

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Judy Mora	TELEPHONE: (323) 896-6847
LICENSING EVALUATOR SIGNATURE:	DATE: 11/30/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20221104152556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019663
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/30/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 12/02/2022 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or	1 2 3 4 5 6 7	Executive Director states they are going to do a personal rights training with Infant & Toddler staff. LPA wll be sent a copy of the agenda and staff sign in by 12/02/22.
	8 9 10 11 12 13 14	withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by disclosures made during staff and witness interviews. Information was obtained that a staff member in the toddler classroom handled a child in a rough manner. This was an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Judy Mora	TELEPHONE: (323) 896-6847
LICENSING EVALUATOR SIGNATURE:	DATE: 11/30/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 3