<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019663
Report Date: 06/03/2026
Date Signed: 06/03/2026 03:16:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Diana Ortiz
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260318164127
FACILITY NAME:BRIGHT BEGINNINGS PRESCHOOLFACILITY NUMBER:
198019663
ADMINISTRATOR:SUSAN ROSALESFACILITY TYPE:
830
ADDRESS:3602 WHEELER AVETELEPHONE:
(909) 353-9306
CITY:LA VERNESTATE: CAZIP CODE:
91750
CAPACITY:24CENSUS: 7DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Kobi Gonzalez, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not allow day care children access to drinking water.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/03/26 at 12:20pm, Licensing Program Analyst (LPA) Diana Ortiz conducted an unannounced site inspection to deliver the findings regarding the above complaint allegation. LPA met with Director, Kobi Gonzalez, who was informed of the purpose of the visit. LPA was guided on a tour of the facility, and a census was taken, during which seven (7) children and three (3) staff were observed present.

The allegation stated that staff do not allow day care children access to drinking water.

As part of the investigation, LPA obtained a copy of the Personnel Report, Facility Roster for license #198019663, the facility parent handbook, and enrollment agreement. LPA conducted interviews with the Director, five (5) staff members, and two (2) parents. LPA performed a random sample review of both children and staff files.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20260318164127
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL
FACILITY NUMBER: 198019663
VISIT DATE: 06/03/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Six (6) out of six (6) staff interviewed stated that children are provided water throughout the day and have access to drinking water at all times. Staff reported that water is offered during meals, snacks, transitions, and outdoor play, and that children are frequently prompted to drink water due to their young age. Staff #1-#6 further stated that the facility provides sippy cups and water, and that children may bring their own cups from home; however, if a child refuses their personal bottle, staff provide water using facility-supplied cups. Staff also reported that water is accessible in infant classrooms through staff-filled cups and in toddler areas via drinking fountains. Staff consistently denied withholding water from any child.

The Director reported that children are provided with regular access to drinking water throughout the day and that staff ensure water is available in all classrooms and outdoor areas as part of daily care routines. When children go outside for playtime, the water fountain door is left open so they can access water as needed. In addition, the Director conducts daily classroom rounds and communicates with staff to ensure children are being offered water during breakfast, snack, lunch, and at various times throughout the day.

Parents interviewed stated that they do not have any concerns regarding the facility or staff and reported satisfaction with the care provided. No parents expressed concerns regarding children being denied access to drinking water.

During the facility inspection, LPA observed sippy cups readily available for children in each classroom and confirmed that the facility provides water. LPA also observed an accessible drinking fountain in the outdoor play area, which was functioning properly. Photographs were taken.

Based on interviews conducted, documentation reviewed, and LPA’s direct observations, there was no indication or evidence to support the allegation that staff do not allow daycare children access to drinking water. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Kobi Gonzalez.
Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2