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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019864
Report Date: 07/28/2022
Date Signed: 07/28/2022 09:38:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2022 and conducted by Evaluator Susann Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220418100342
FACILITY NAME:WILLIAMS-GREER & NORMAN FAMLIY CHILD CAREFACILITY NUMBER:
198019864
ADMINISTRATOR:KOLISHA WILLIAMSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 978-5176
CITY:CARSONSTATE: CAZIP CODE:
90746
CAPACITY:14CENSUS: 6DATE:
07/28/2022
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Kolisha Williams-Greer, LicenseeTIME COMPLETED:
09:55 AM
ALLEGATION(S):
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Day care children are being yelled at while in care.
Day care children have access to tobacco while in care.
Facility is malodorous.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Susann Sanchez conducted an unannounced complaint inspection on 07/28/22. LPA arrived at the facility at 9:15 am. LPA met with Licensee, for the purpose of delivering the findings for the above allegations. Licensee gave LPA a tour of the facility including off- limit areas. LPA observed, 2 children, 2 infants, 2 school age and a staff members present during the inspection.
During the investigation, interviews were conducted with both Licensee, staff (2), children (2) , and parents (3). There were no disclosures that would corroborate the allegations above. All parents stated that they have never witness children getting yelled at the facility and that children enjoy the daycare and the licensee is doing a great job caring for their children; there were no concerns. LPA asked both Licensee’s and staff about the facility discipline policy which they all stated that they communicate with the children and use redirection. LPA also observed verbal communication between staff and children. LPA toured all areas of the home including off limit areas. LPA did not observe any tobacco in the home. No disclosures were made by Licensee’s, staff, parents, and children. Interviews conducted revealed that although facility smells at times, facility staff frequently change diapers of children in care. It was reported that staff have been potty training multiple children over the course of the investigation.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20220418100342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: WILLIAMS-GREER & NORMAN FAMLIY CHILD CARE
FACILITY NUMBER: 198019864
VISIT DATE: 07/28/2022
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Williams-Greer, including, but not limited to Appeal Procedures, Site Visit and Initial Appeal Rights.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3