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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019866
Report Date: 08/01/2025
Date Signed: 08/01/2025 11:37:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250519103602
FACILITY NAME:TRENT FAMILY CHILD CAREFACILITY NUMBER:
198019866
ADMINISTRATOR:NOREENA TRENTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 208-2296
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:14CENSUS: 2DATE:
08/01/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Licensee - Noreena TrentTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Adult in home yells at day care children
Adult in home makes inappropriate comments towards day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 08/01/25 at 9:30 AM. LPA was met by licensee, Noreena Trent, who guided analyst on a tour. LPA observed 1 additional adult and 2 children in care. The home was observed to be clean and free of defects. Per licensee, she is currently closed for the day to conduct maintenance on the physcial plant of the facility.

The purpose of this visit is to deliver findings to the above mentioned allegations. During the course of the investigation, LPA conducted interviews, reviewed records, and made observations. During a previous visit, LPA observed licensee operating within the capacity requirements indicated on the license. Individuals interviewed state that redirection is often used when discpline is required for children in care. Individuals interviewed also state that on occassion, they would need to raise their voice in order to gain the attention of the large group. Individuals interviewed state the time right before lunch is when children in care are most active. Elevated tones maybe used to get the attention of an individual in care over the entire group, but
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250519103602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TRENT FAMILY CHILD CARE
FACILITY NUMBER: 198019866
VISIT DATE: 08/01/2025
NARRATIVE
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never to threaten, belittle, or intimidate the person in care. Individuals interviewed state that if they are yelled at, it is not from someone at the daycare. Individuals interviewed state they do not have any concerns with the daycare and would recommend it's services to family and friends. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with licensee, Noreena Trent.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025
LIC9099 (FAS) - (06/04)
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