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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019906
Report Date: 08/12/2026
Date Signed: 08/12/2026 08:15:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Alicia Mooberry
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260522154053
FACILITY NAME:EDUCARE LOS ANGELES AT LONG BEACHFACILITY NUMBER:
198019906
ADMINISTRATOR:MARIA HARRISFACILITY TYPE:
830
ADDRESS:4840 LEMON AVETELEPHONE:
(562) 422-6618
CITY:LONG BEACHSTATE: CAZIP CODE:
90807
CAPACITY:60CENSUS: 0DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Keokuk Legarde, Facility representativeTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff spoke inappropriately towards the daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alicia Mooberry conducted an unannounced complaint inspection for the purpose of delivering findings for the above allegations. LPA met with Lizzette Coordinating Teacher. Early Learning Center Manager, Keokuk Legarde, arrived during this inspection. There were no children present due to the facility has a teacher work day.

During the investigation LPA conducted interviews with the staff and witnesses. Children in care could not be interviewed due to their age and development.
Based on interviews conducted with facility staff members Staff 2 and Staff 3 stated they witnessed Staff 1 used inappropriate language on more than one ocassion when addressing children in care. The preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. --- Report continues on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20260522154053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: EDUCARE LOS ANGELES AT LONG BEACH
FACILITY NUMBER: 198019906
VISIT DATE: 08/12/2026
NARRATIVE
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LPA interviewed 6 former and current staff members, 5 parents of children in care, reviewed incident reports, witness statements and recorded observations.

Four of the staff interviewed stated they have not witnessed Staff 1 violate the rights of children in care. Staff 2 and Staff 3 reported witnessing Staff 1 used inappropriate language when addressing children in care on more than one occasion. This poses an immediate risk to children in care. Parents of children in care did not disclose information to support the allegation.

The facility is being cited 1 Type A deficiency in accordance with Title 22, California Code of Regulations 101223(a)(1).

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months.


A signed Acknowledgement of Receipt (LIC9224) shall be in each child’s file, acknowledging receipt.
Both the notice of site visit and licensing report shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

Exit interview conducted with Facility Representative Keokuk Legarde. Appeal Rights were explained and a copy of the appeal rights were provided.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20260522154053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: EDUCARE LOS ANGELES AT LONG BEACH
FACILITY NUMBER: 198019906
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/13/2026
Section Cited
CCR
101223(a)1)
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The licensee shall ensure that each child is accorded the following personal rights:
To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement is not met as evidenced by:
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Per facility representatives, Staff 1 has been provided ongoing coaching and training on personal right of children in care and managing difficult behavior. LPA obtained records of Staff 1 training documentation during this visit.
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Based on Interviews conducted with current and former facility staff, Staff 1 was observed using inappropriate language when adressing children in care on more than one occasion. This poses an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Alicia Mooberry
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260522154053

FACILITY NAME:EDUCARE LOS ANGELES AT LONG BEACHFACILITY NUMBER:
198019906
ADMINISTRATOR:MARIA HARRISFACILITY TYPE:
830
ADDRESS:4840 LEMON AVETELEPHONE:
(562) 422-6618
CITY:LONG BEACHSTATE:CAZIP CODE:
90807
CAPACITY:60CENSUS: 0DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Keokuk Legarde, Facility RepresentativeTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff inappropriately dragged a daycare child.
Staff hit a daycare child.
Staff used inappropriate discipline with the daycare children.
Staff inappropriately pinched a daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alicia Mooberry conducted an unannounced complaint inspection for the purpose of delivering findings for the above allegations. pon Arrival LPA met with Lizet Valencia and Raema Avalos, Mentoring Supervisors and explained the purpose of the inspection. Early Learning Center Manager, Keokuk Legarde, arrived during this inspection. There were no children present due to the facility has Pre-service taining day.

During the investigation LPA conducted interviews with the staff and witnesses, reviewed documents and recorded observations. Children in care could not be interviewed due to their age and development.

Based on the evidence obtained there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the alegations above are Unsubstantiated. --- Report continues on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20260522154053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: EDUCARE LOS ANGELES AT LONG BEACH
FACILITY NUMBER: 198019906
VISIT DATE: 08/12/2026
NARRATIVE
1
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LPA interviewed 6 former and current staff members, 5 parents of children in care, reviewed incident reports, witness statements and recorded observations.

Four of the staff interviewed stated they have not witnessed Staff 1 violate the rights of children in care. Two staff provided statements that contained inconsistent or vague statements regarding the allegations. Parents of children in care did not disclose information to support the allegations.

Based upon the evidence as listed above, it has been determined that the complaint allegations are Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview has been conducted with, and a copy of this report has been signed by and provided to

Notice of Site Visit was provided and posted. Notice of Site Visit shall be posted for thirty (30) days.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5