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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019909
Report Date: 03/20/2024
Date Signed: 03/20/2024 03:55:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2023 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20231226160324
FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019909
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
840
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:30CENSUS: 10DATE:
03/20/2024
UNANNOUNCEDTIME BEGAN:
02:31 PM
MET WITH:Director Blanca Aponte TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff is humiliating child by making them pick up trash
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jeanette Estrada conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the above allegation for complaint received. LPAs met with Director Blanca Aponte who provided a tour of the facility. There were 10 children and one staff present.
During the course of the investigation LPA J. Estrada conducted interviews with facility staff, children enrolled, and the Director. It was reported that Staff had Child 1 pick up trash from the floor during one incident. Per Staff 1, Child 1 did not want to do their homework and chose to pick up trash instead. Per staff interviews, Staff 1 had children rip up paper for Child 1 to pick up. Interview with Child 1 revealed that they felt embarrassed during the incident. Per Director, Staff 1 was written up for the incident.
The preponderance of evidence has been met, therefore the above allegation is found to be substantiated.
A type B deficiency is being cited today regarding regulation 101223(a)(3). The California Code of Regulations, (Title 22, Division 12, Chapter 1), is being cited on the attached LIC 809D.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director Blanca Aponte.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 54-CC-20231226160324
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019909
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/27/2024
Section Cited
CCR
101223(a)(3)
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101223(a)(3) The licensee shall ensure that each child is accorded the following personal rights:To be free from...humiliation. This requirement is not met as evidenced by
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Per Director, Staff 1 was written up for the incident and a training was provided to staff related to the issue. Sign in sheet for training was provided during today's visit.
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Based on interviews the Licensee did not ensure Child 1 was free from humiliation. Child stated they felt embarrassed when Staff 1 had them pick up trash during an incident. This poses a potential threat to the personal rights of children enrolled.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
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