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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019909
Report Date: 03/20/2024
Date Signed: 03/20/2024 03:53:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240104171817
FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019909
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
840
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:30CENSUS: 10DATE:
03/20/2024
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Director Blanca Aponte TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff member yells at day care children in care.
Staff member does not adequately supervise day care children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jeanette Estrada conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the above allegation for complaint received. LPAs met with Director Blanca Aponte who provided a tour of the facility. There were 10 children and one staff present.

During the course of the investigation LPA J. Estrada conducted interviews with facility staff, children enrolled, and the Director. Children interviewed corroborated the allegation that Staff 1 yells at children. Children expressed feeling scared during yelling that was observed. Per interviews with staff, Staff 1 has been observed not properly supervise children in care by using their cell phone and by allowing children to use the restroom unsupervised. Director confirmed that Staff 1 was using their cell phone and was allowing children to use the restroom unsupervised when they first started working in that classroom but has since been trained.
Continued on page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20240104171817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019909
VISIT DATE: 03/20/2024
NARRATIVE
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The preponderance of evidence has been met, therefore the above allegations are found to be substantiated.
A type B deficiency is being cited today regarding regulation 101223(a)(3) for personal rights. The California Code of Regulations, (Title 22, Division 12, Chapter 1), is being cited on the attached LIC 809D.
A technical violation is being issued regarding the inadequate supervision.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director Blanca Aponte.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 54-CC-20240104171817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019909
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/29/2024
Section Cited
CCR
101223(a)(3)
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101223(a)(3)The licensee shall ensure that each child is accorded the following personal rights:To be free from... intimidation... other actions of a punitive nature. This requirement is not met is evidenced by:
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Per Director, Staff 1 will attend a training on how to communicate with children. Proof of training will be provided by due date.
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Based on interviews Licensee did not ensure that children in care did not feel scared when being yelled at by Staff 1. This is a potential threat to the personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3