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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019910
Report Date: 08/05/2021
Date Signed: 08/05/2021 02:44:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2021 and conducted by Evaluator Armando J Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20210730090108
FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019910
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
850
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:120CENSUS: 50DATE:
08/05/2021
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Blanca Aponte, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding the allegation mentioned above. LPA met with Lead Teacher Ariana Ramirez as Director Blanca Aponte was unavailable at the initial start of the inspection.

Upon entry into Classroom 3 at 9:12am, LPA observed 15 children with one staff; upon entry into Classroom 2 at 9:14am, LPA observed ten children with one staff; upon entry into Classroom 5 at 9:18am, LPA observed 15 children with one staff; and upon entry into Classroom 1 at 9:20am, LPA observed ten children with one staff. LPA determined that Classroom 3 and Classroom 5 were out of ratio at the initial start of the complaint investigation.

LPA re-entered Classroom 3 at 9:29am and observed the classroom to now be in ratio as children were arranged into other classrooms. LPA re-entered Classroom 5 at 9:30am and observed the classroom to still be out of ratio with 15 children present with one staff. Director Blanca Aponte arrived at 9:31am.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20210730090108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019910
VISIT DATE: 08/05/2021
NARRATIVE
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Based on the LPAs observations, interviews concluded and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22 101216.3(a) Teacher-Child Ratio, is being cited on the attached LIC 9099-D.

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20210730090108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019910
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/05/2021
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio

There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.

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Director stated that she will have a meeting with facility staff regarding maintaining ratios at all times. Director will email a copy of the Agenda with staff signatures to LPA via email by POC date.
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The requirement is not met as evidence by: LPA observed 15 children with one staff in Room 3 and 15 children with one staff in Room 5. This poses an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2021 and conducted by Evaluator Armando J Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20210730090108

FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019910
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
850
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:120CENSUS: 50DATE:
08/05/2021
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Blanca Aponte, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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9
Day care children engaged in inappropriate interactions in the facility
Day care staff spanked child in care
INVESTIGATION FINDINGS:
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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding the allegations mentioned above. LPA met with Lead Teacher Ariana Ramirez as Director Blanca Aponte was unavailable at the initial start of the inspection. Director Blanca Aponte arrived at 9:31am to conclude inspection with LPA.

Interviews were conducted with Director and staff; no disclosures were made. Interviews were conducted with currently enrolled children; no disclosures were made. LPA obtained a copy of Facility Roster and copy of text messages of parties involved.

Due to conflicting information received from all parties involved, LPA is unable to determine if day care children engaged in inappropriate interactions in the facility and day care staff spanked child in care. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20210730090108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019910
VISIT DATE: 08/05/2021
NARRATIVE
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The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5