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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019910
Report Date: 05/31/2022
Date Signed: 05/31/2022 12:57:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2022 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20220309134650
FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019910
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
850
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:120CENSUS: 78DATE:
05/31/2022
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Director Blanca Aponte TIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Facility out of Ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection on 5/31/22 to the above facility for the purpose of delivering findings. LPA met with Director Blanca Aponte and informed of the reason for the visit. Director guided analyst on a tour of the facility. There were 21 children with 2 staff in room 1, 19 children with 2 staff in room 2, 18 children with 2 staff in room 3 and 20 children with 2 staff in room 5.
During the investigation LPA conducted interviews and reviewed records. Per the report received, a teacher left a classroom out of ratio on 3/9/22 due to an emergency. LPA conducted interviews with staff on 3/15/22 and 5/3/22. Interviews with staff did not corroborate the allegation. Staff denied that they were left out of ratio. Per Staff, they communicate with each other to ensure they are within ratio and if they foresee that they may have more children than allowed, they move children within the classrooms.
Based on information obtained during the investigation, the allegation was determined to be unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220309134650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019910
VISIT DATE: 05/31/2022
NARRATIVE
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No deficiencies were cited today.
Exit interview was conducted with Facility Representative. The Notice of Site Visit (LIC 9213) and the Appeal Rights were given and explained to the Facility Representative.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2